Consonus Healthcare · 2 hours ago
Pharmacy Technician - Customer Support Supervisor
Portland, OR
Full-time
Onsite
Mid, Senior Level
5+ years expConsonus Healthcare is a long-term care pharmacy specializing in the needs of Nursing Facility and Assisted Living patients. They are seeking a Customer Support Center Supervisor to coach and motivate Support Center technicians, participate in hiring and training, and ensure compliance with performance standards while maintaining a focus on customer satisfaction.
Health Care
Responsibilities
Assist in department workflow by taking routine customer calls
Participate in hiring, training, and preparing Support Center representatives to respond to customer questions and complaints and to troubleshoot problems
Ensure technicians understand and comply with Support Center performance standards, organizational objectives and policies, and regulatory requirements
Identify operational issues and suggest possible improvements to manager; then participate in developing and implementing process improvements and standard work in collaboration with other pharmacy leadership and teams
Monitor, evaluate and document technician performance, providing learning or coaching opportunities, and take timely corrective action, if necessary
Prepare reports and analyze data to assist management with determining Support Center goals
Work with other supervisors and management team members to support technicians’ workflow and maximize customer satisfaction, including timely review and response to CAR reports
Execute scheduling and shift planning based on workflow and manage payroll through ADP
Maintain communication with the Central Operations manager, attending weekly meetings and completing other assignments per the needs of the department
Lead/coordinate routine stand-up and training/Lean Principles meetings for both on and offsite technicians
Participate in Patient Safety meetings and maintain a patient safety focus within the department
Perform other duties as assigned
Qualification
Required
Current Pharmacy Technician Licensure in applicable state required
High School Diploma or equivalent. More education, especially in management, is preferred
Support Center/customer service experience required. Supervisory experience of 5+ staff preferred
Proficiency with technology, especially computers, software applications, and phone systems
Exceptional verbal and written communication skills
Strong understanding of company culture, policies and services
Ability to coach, train, and motivate employees and evaluate their performance
Excellent problem solving, leadership, and customer service skills
Analytical, efficient, and thorough
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours
Preferred
More education, especially in management
Supervisory experience of 5+ staff
Framework ECM experience
Lean Principles/Knowledge
Company
Consonus Healthcare
Consonus Healthcare specialzies in contract rehabilitation, long-term care pharmacy, and consulting services.
501-1000 employees
H1B Sponsorship
Consonus Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (9)
2023 (18)
2022 (20)
2021 (18)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Phil Fogg
CEO
Laurie Schadegg Thomas
Chief Operating Officer
Recent News
2025-08-06
2025-03-06
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