Jobs via Dice ยท 4 weeks ago
ServiceNow Engineer
Los Angeles, CA
Full-time
Hybrid
Senior Level
6+ years expEkman Associates, Inc. is a management consulting firm specializing in business, digital, and technology strategy. The ServiceNow Engineer will drive standardization and best practices for platform management, collaborating with various stakeholders to engineer solutions and optimize platform performance.
Computer Software
Responsibilities
Develop standards and practices for maintaining the architecture model and health of the ServiceNow platform
Evaluate demands against ServiceNow platform architecture, platform capabilities, and best practices
Guide ServiceNow platform design, including considerations for integration and performance
Assess architecture and solution designs to support business objectives including alignment with ServiceNow implementation best practices
Analyze business requirements to configure / develop / enable capabilities using the ServiceNow platform
Help prototype and accelerate time to deploy
Lead and participate in the development and configuration of various areas including, but not limited to Service Portal, Service Catalog items, Incident, Problem, Change, Knowledge, Configuration Management (CMDB), HRSD, VR and Reporting / Performance Analytics
Participate / conduct code walkthroughs with other team members, develop coding standards and review code work for accuracy and functionality
Evaluate alternate solutions, identify the best option, and drive implementation
Advises on configuration and coding standards
Support ServiceNow version upgrades
Analyze, troubleshoot, and fix identified ServiceNow system issues
Qualification
Required
A Bachelor's degree (or equivalent work experience) in IT, Engineering, or related science and math discipline with a Technology emphasis
Service Now Administrator Certifications, Certified ServiceNow Implementation Specialist, ITIL foundations
6+ years of experience working with ITSM solutions in an enterprise environment
6+ years of ServiceNow development / implementation / integration / administrative experience
10+ years of experience working in team of developer(s)
Experience working with web technologies (HTML, CSS, JavaScript (including AngularJS), XML, SOAP, REST, Jelly, etc.)
Experience working with databases (MySQL, Oracle, SQL Server, etc.)
Experience providing training on using SNOW tool capabilities and ITIL processes
Ability to learn and adapt to new technologies applicable to the ServiceNow platform
Ability to understand complex business needs and adapt appropriately
Ability to collaborate with senior-level management
Ability to lead/influence others effectively
Strong & Effective communication and presentation skills
Preferred
Experience integrating internal and external (SaaS based) systems / applications like Zoom, Box, OKTA, Active Directory, Workday is a plus
Company
Jobs via Dice
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase