Procore Technologies · 2 hours ago
Customer Support Representative
United States
Full-time
Remote
Entry Level
$19.20/hr - $26.40/hr
1+ years expProcore Technologies is seeking a Customer Support Representative to join their Global Customer Support team. In this role, you will be the first point of contact for customers, providing technical problem-solving and ensuring customer success by delivering exceptional support experiences.
ConstructionInternetSaaSSoftware
Responsibilities
Deliver best-in-class customer experiences by actively managing cases through phone, chat, and email, enabling customers to achieve their goals with Procore’s software. This is our top priority for you
Troubleshoot and resolve technical issues promptly by diagnosing root causes and finding accurate answers through established resources and knowledge bases. We'll rely on you to be a proactive problem-solver
Acquire and maintain a thorough understanding of Procore’s business model, system, and technologies to effectively educate customers and optimize their use of our software products and integrations. You'll become a product expert
Meet and exceed key performance indicators (KPIs), such as schedule adherence, quality of service, customer satisfaction, and first-contact resolution rates. Your performance is essential to the team’s success
Partner with Procore Subject Matter Experts (SMEs) and various departments to resolve complex customer issues, leveraging strong collaboration skills to manage cases efficiently through to resolution
Maintain diligent attention to detail and ensure the integrity of accurate documentation, consistent record-keeping, and customer data security in all interactions
Convey Procore’s culture and values of Openness, Optimism, and Ownership in every interaction, adhering to ethical standards and building warm working relationships with coworkers and customers
Qualification
Required
High School Diploma or GED is required
1+ years of experience in a contact center or technical support environment, or 2+ years of related customer support experience
Fluency in English is required for this role; this is subject to verification via assessment
Proven ability to communicate optimistically, clearly, and professionally with clients to efficiently handle a wide range of inquiries
Strong critical thinking skills with the ability to proactively assess situations, provide advice, and efficiently escalate client cases when appropriate
Eagerness and ability to learn quickly, remaining agile and adaptable to our evolving product and technical processes and procedures
Reliable self-starter with a strong work ethic, demonstrated excellent attendance, and time management skills in a remote work setting
Strong multitasking capabilities with the ability to effectively self-manage your workload while consistently providing an extraordinary client experience
Company
Procore Technologies
Procore Technologies, Inc. (NYSE: PCOR) is a leading technology partner for every stage of construction.
1001-5000 employees
H1B Sponsorship
Procore Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (45)
2023 (35)
2022 (51)
2021 (43)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$654.02MKey Investors
12 West CapitalGlobal Secure InvestD1 Capital Partners
2023-09-21Post Ipo Secondary· $4.07M
2021-05-20IPO
2020-07-10Secondary Market
Leadership Team
Suzanne Mayeur
VP Special Projects
Benjamin Singer
Chief Legal Officer & Corporate Secretary
Recent News
2025-12-14
2025-12-11
Company data provided by crunchbase