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Wolters Kluwer · 1 month ago

Senior CX/UX Research Consultant (Tax & Accounting) – Hybrid (TX/GA/NJ/IL) R0052803

USA - Princeton, NJ

Full-time

Hybrid

Senior Level

$115K/yr - $160K/yr

5+ years exp

Wolters Kluwer is a global leader in professional information and software solutions, seeking an experienced Senior CX/UX Research Consultant. This role involves driving advanced research initiatives to shape product strategy and improve user experiences for their Expert AI conversational assistant.

BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware

No H1B

Responsibilities

Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience

Merge qualitative and quantitative data via mixed methodologies

Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions

Synthesize and communicate research findings for diverse audiences, including executive summaries, workshops, and actionable recommendations for cross-functional teams

Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps

Document insights and artifacts in a central repository

Lead the creation and evolution of user personas/archetypes and journey maps based on robust research and data

Collaborate with Research Operations to utilize standardized research materials, frameworks, and processes ensuring alignment and consistency across all research initiatives

Champion the adoption of emerging industry trends, tools, and methodologies—especially in AI and Agentic technologies—across the organization

Qualification

User ResearchResearch PlanningData AnalysisCross-Functional LeadershipAI KnowledgeReport WritingPresentation SkillsB2B ExperienceTax & Accounting KnowledgeUser Research PlatformsAnalytics Tools Experience

Required

Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training. Master's degree preferred

5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution

Advanced Research Planning: Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy

Data Analysis: Advanced skills in analyzing qualitative and quantitative user data

Report Writing: Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives

Presentation Skills: Expertise in presenting research findings to diverse audiences from cross-functional teams

Cross-Functional Leadership: Demonstrated ability to influence and collaborate effectively with designers, product managers, engineers, and other disciplines across our business to implement research insights

Strong working knowledge of AI, agentic workflows, and their application in user research and product development

Experience evaluating emerging user interaction patterns and impacting product strategy for AI assistant solutions