OpenTable · 2 hours ago
Account Manager
Columbus, OH
Full-time
Hybrid
Mid Level
$70K/yr - $80K/yrOpenTable is an industry leader with a passion for helping restaurants thrive. The Account Manager will manage a portfolio of restaurants, serving as a trusted advisor, optimizing reservation flow, and identifying sales opportunities to drive business growth.
HospitalityInternetReservationsRestaurants
Responsibilities
Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants
Assist restaurant management with configuration to optimize reservation flow
Understand customer needs and identify sales opportunities to sell premium marketing tools
Build and utilize data-driven presentations for ongoing business reviews
Achieve company goals and sales objectives set quarterly
Track weekly meeting activity in Salesforce
Monthly meetings with Elite members
Act as an advocate for restaurant customers and resolve cross-functional issues
Act as the high-level point of contact for restaurant customer concerns
Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs
Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades
Educate operators about trends in the industry and offer actionable, data driven insights
Lead restaurant retention rate; aid in the re-signing of customers with expired contracts
Qualification
Required
Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills
A good listener, capable of understanding restaurants business objectives
Deep expertise in restaurant operations and management including comprehension of P&L and financial statements
Ability to work across many departments to take on problems and achieve results
Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities
Ability to handle objections and comfortable with a consultative sales approach
Confident in the delivery of training and speaking in front of groups
Excellent social and organization skills: task prioritization, effective time management
Strong writing, presentation and interpersonal skills
Analytical and data driven approach for making and supporting business decisions
Knowledge of Google Suite and understanding of Apple products and operating systems
Appreciate working in an unstructured and forward-thinking environment
Benefits
Work from (almost) anywhere for up to 20 days per year
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Competitive retirement and health plans
Company
OpenTable
OpenTable operates as an online restaurant booking service that enables guests to discover and book tables. It is a sub-organization of Booking Holdings.
Founded in 1998
1001-5000 employees
H1B Sponsorship
OpenTable has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (13)
2023 (13)
2022 (20)
2021 (4)
2020 (35)
Funding
Current Stage
Public CompanyTotal Funding
$48MKey Investors
Impact Venture Partners
2014-06-13Acquired
2009-05-21IPO
2000-10-01Series C· $36M
Leadership Team
Ashley Tyra
Vice President of Product Management
Alex Woolf
iOS
Recent News
FOXNews.com
2025-12-29
2025-12-19
2025-12-18
Company data provided by crunchbase