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Royal Credit Union · 1 month ago

Member Account Representative - Edina

Edina, MN

Full-time

Onsite

New Grad, Entry Level

$19.86/hr - $22.24/hr

Royal Credit Union is seeking caring and energetic team members to join as Member Account Representatives who can positively impact the financial lives of their Members. In this role, you will assist Members with transactions, open new accounts, and provide tailored financial advice while embodying the company's core values.

BankingCreditFinanceFinancial ServicesMortgageNon Profit

Growth Opportunities

Responsibilities

Promptly welcome Members and others to the office

Accurately process Member transactions as requested

Open new accounts, unsecured loans, credit cards and kwik cash loans

Actively build relationships by meeting Member needs with Royal’s products and services

Provide electronic service demonstrations and resolve any Member inquiries in an efficient, accurate, and friendly manner

Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal’s Core Values, creating loyal Members

Qualification

Financial services knowledgeCustomer service skillsCommunication skillsOrganizational skillsTime managementData entryMicrosoft OfficeLearning new technologiesTeamworkAttention to detail

Required

High School Diploma or Equivalent

Have a working knowledge of financial services and identify solutions to meet financial needs for both existing and prospective Members

Demonstrate a strong sense of customer service, strong written and verbal communication skills, and strong interviewing and listening skills. Able to explain and present to Members

Exhibit good organizational skills, excellent time management, strong listening skills, and the ability to produce accurate and high-quality materials, data entry, and transactions

Readily learns new technologies, uses Royal's digital solutions on different technology devices (e.g., tablets, smartphones, PCs, etc.), and a basic understanding of all Microsoft Office products

Work productively in a team environment with high levels of interruption, perform routine and repetitive tasks, and pay meticulous attention to detail