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S&P Global · 7 hours ago

Client Service Associate- BigDough Solutions

Boston, MA

Full-time

Onsite

New Grad, Entry Level

$44K/yr - $65K/yr

S&P Global is a leading provider of data and software solutions, and they are seeking a junior Client Services Associate to join their Client Success team. The role involves providing application and technical support to a global client base, ensuring a successful customer experience within their product ecosystem.

AnalyticsBusiness IntelligenceCreditEnterprise SoftwareFinanceFinancial ServicesInformation ServicesMarket Research

Culture & Values

No H1B

Responsibilities

Handle inbound emails and phone calls from our clients, often requiring product walkthroughs, problem-solving, or internal escalations

Maintain professional communication with clients by email, phone, or virtual meetings

Assist with incident management for any product-wide incident impacting our clients

Case management using Salesforce, as well as JIRA, as our ticketing tool

Develop and maintain expertise in the BigDough Solutions product suite, continuously learning about new enhancements and offerings and how they relate to different clients and user personas

Work with various internal groups (Product/Service Management, Development, Engagement, Commercial/Sales) in different regions to resolve client queries

Document client interactions and share client intel and product feedback with internal stakeholders

Collaborate with the Client Engagement and Client Support leads to execute ad hoc projects

Support product demonstrations for prospective clients

Qualification

Technical SupportClient FocusedSalesforceJIRAFinancial Markets KnowledgeBachelor's DegreeCommunication SkillsOrganizational SkillsProblem-Solving

Required

Bachelor's degree in relevant field

A positive, proactive attitude with the ability to work independently and collaboratively in teams

Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment

Client Focused. Customer service and satisfaction are key priorities for the firm

Resourceful, committed, and able to problem-solve with limited direction

Excellent interpersonal, written, and verbal communication skills

Preferred

Previous work experience in a client-facing role

Interest in financial markets, data and technology

Strong awareness of client confidentiality and data protection risks

Benefits

Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.