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Thunder · 1 hour ago

Solution Architect - Service Cloud

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

Thunder is a remote-first consulting company specializing in Salesforce solutions. The Solution Architect is responsible for designing and implementing Salesforce Service Cloud solutions, collaborating with clients to ensure alignment with business goals and managing project delivery.

Business IntelligenceConsultingManagement Consulting

No H1B

Responsibilities

Responsible for overall Salesforce Service Cloud solution design and implementation

Lead business and technology analysis and provide CRM domain expertise

Lead client architecture initiatives from inception to completion, acting as a technical subject matter expert while providing expertise to business users and challenging point of views

Partner with Sales team in the process of client discovery to accurately estimate the technical level of effort for scope of work sold

Responsible for combined on+offshore team project delivery success and owning the overall health of on+offshore project team

Champion the adoption of reusable architecture assets to improve efficiency

Produce documentation to aid in the understanding of existing architecture solutions

Own the overall execution of implementation deliverables and QA

Qualification

Salesforce Service CloudSalesforce certificationsCRM domain expertiseSolution designBusiness process improvementTechnical subject matter expertProcess documentationTeam project delivery

Required

4-6+ years' of consulting experience within the Salesforce ecosystem

Significant experience with Salesforce suite of products, especially Service Cloud, Sales Cloud, and/or Experience Cloud

Experience serving as the primary interface with offshore partners

Experience with hands-on solutioning on the Salesforce platform, for a variety of clients (including enterprise and large implementations)

Demonstrated ability to confidently lead multiple engagements, at varying stages, at the same time

Comprehensive knowledge of software, application, and platforms, and working knowledge of business modeling, governance and operations

Strong business processes, process documentation, and process improvement skills

Active Salesforce certifications and willingness to achieve additional certifications on emerging technologies as required per role

Required Salesforce Certifications: Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant

Preferred

Preferred Salesforce Certifications: Field Service Consultant, Experience Cloud Consultant, System Architect, Sharing and Visibility Designer, Service Cloud Voice (Accreditation)

Benefits

Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.

Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!

Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.

Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.

People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.