Brex · 12 hours ago
Enterprise Customer Success Manager
New York, NY
Full-time
Hybrid
Mid, Senior Level
$133K/yr - $166K/yr
4+ years expBrex is an AI-powered spend platform that helps companies manage their finances effectively. The Enterprise Customer Success Manager will act as a financial technology advisor to large customers, ensuring they maximize the value of Brex's solutions through strategic account management and collaboration with finance teams.
BankingCredit CardsFinancial ServicesFinTech
Responsibilities
Develop and own strategic account plans to drive retention, expansion, and adoption across your portfolio of enterprise customers
Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation
Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement
Lead business reviews and financial health checks that drive executive alignment and showcase ROI
Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution
Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements
Own key metrics for your accounts: GMV growth, product adoption, credit utilization, and customer health scores
Qualification
Required
4+ years in a customer-facing role owning account health, executive relationships, or expansion strategy
Direct experience with core accounting workflows, such as invoice processing, T&E tracking, budgeting, accounts payable, ERP systems (e.g., NetSuite, QuickBooks), or spend management tools
Experience managing complex, global enterprise accounts (10,000+ employees), with the ability to navigate nuanced org structures and build durable partnerships
Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams
Ability to synthesize product usage data into strategic recommendations that drive tangible customer outcomes
Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs
Bachelor's degree required
Preferred
finance, business, or related fields preferred
You love solving complex business problems with innovative financial solutions
You think in systems, not silos and understand the bigger picture of customer value
You are energized by being proactive, not reactive, in helping customers succeed
You want to be a thought leader and internal resource for enterprise strategy across the CS org
Benefits
Equity and other forms of compensation may be provided as part of a total compensation package.
Company
Brex
Brex is a financial service and technology company that provides business credit cards and cash management accounts.
1001-5000 employees
H1B Sponsorship
Brex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (50)
2023 (53)
2022 (65)
2021 (70)
2020 (37)
Funding
Current Stage
Late StageTotal Funding
$1.7BKey Investors
CitiTiger Global ManagementDST Global
2025-01-13Debt Financing· $235M
2023-07-25Series Unknown
2022-05-18Series D
Leadership Team
Pedro Franceschi
Founder and CEO
James Reggio
Chief Technology Officer
Recent News
2025-12-24
2025-12-12
2025-12-12
Company data provided by crunchbase