Sea Island Company · 1 month ago
Department Administrator - Clearview Pool Services (Full-Time)
St Simons Island, GA
Full-time
Onsite
Mid LevelSea Island Company is a hospitality-focused organization, and they are seeking a Department Administrator to manage communication, scheduling, and administration tasks. The role involves engaging with clients, coordinating with operations, and ensuring high levels of service and compliance with departmental procedures.
Travel
Responsibilities
You manage Communication, Scheduling, Administration and Accounts Receivable
You maintain first contact and continued conversation with new homeowners
You handle ongoing scheduling, dispatching and confirming appointments
You coordinate with Operations Managers to address call-backs, equipment retrieval, etc. and Crew Leaders to update job details, change orders, scheduling changes etc
You will engage in over-the-phone sales using company provided scripts, pricing and service options (through reminder calls, etc)
You manage client database, records and master our CRM system for use in scheduling, routing and dispatching
You ensure your teams work in concert with other departments to provide the highest level of quality and satisfaction
You set the tone with your strong ethics and by consistently upholding and ensuring compliance with departmental procedures, including standards for quality, timing, attendance, and appearance
You follow and ensure all Sea Island safety protocols are consistently met
You maintain situational awareness of your surroundings, keeping an eye on all areas for tidiness and any general maintenance issues, ensuring that all are corrected or reported immediately
You maintain your knowledge of Sea Island’s properties, services, and offerings, and share this information with guests, members, and team members
You are generous with your support and help resolve any service issues that arise in a timely and positive way, following up as needed
You are proactive in aiding when needed and are willing to help with other areas or duties as requested
You are detailed oriented, able to manage competing priorities & multiple deadlines in a fast-paced environment
Qualification
Required
Point of contact for field technicians, leaders, and customers
Quality of service, friendly demeanor, attention to detail and professionalism
Ability to strive in a fast paced, sometimes hectic work assignment
Efficient with time and resources
Positive even when faced with negativity or hostility
Confident in personal ability
Proactive in decision making
Collaborative mindset
Manage Communication, Scheduling, Administration and Accounts Receivable
Maintain first contact and continued conversation with new homeowners
Handle ongoing scheduling, dispatching and confirming appointments
Coordinate with Operations Managers to address call-backs, equipment retrieval, etc
Engage in over-the-phone sales using company provided scripts, pricing and service options
Manage client database, records and master CRM system for scheduling, routing and dispatching
Live & share passion for genuine hospitality
Ensure teams work in concert with other departments
Set the tone with strong ethics and ensure compliance with departmental procedures
Follow and ensure all Sea Island safety protocols are consistently met
Maintain situational awareness of surroundings
Correct or report tidiness and general maintenance issues immediately
Maintain knowledge of Sea Island's properties, services, and offerings
Share information with guests, members, and team members
Support and help resolve service issues in a timely and positive way
Proactive in aiding when needed
Willing to help with other areas or duties as requested
Detail oriented
Able to manage competing priorities & multiple deadlines in a fast-paced environment
Company
Sea Island Company
Guests at the Sea Island Resort enjoy 5 star accommodations, world-class dining , spa, three championship golf courses,.
Founded in 1928
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Steilen
President and CEO
Mark Sipple
POC Outside services Retreat Golf Course
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