Budderfly · 1 month ago
MEP Technical Support Associate , HVAC, Plumbing, Electrical
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $80K/yr
5+ years expBudderfly is a fast-growth energy management outsourcing company committed to reducing global carbon emissions. The MEP Technical Support Associate will be responsible for diagnosing and troubleshooting MEP technology, systems, and equipment while providing exceptional customer support.
EnergyEnergy EfficiencyEnergy ManagementSoftware
Responsibilities
Develop and maintain a thorough understanding of the entire installation process including all technical aspects, and the use of Budderfly applications, systems, and processes, similar to that of an “expert installer” (including work orders, survey tools, network connectivity, etc.)
Support multiple on-site installation crews remotely and simultaneously, at any stage of the installation process
Ensure consistent installation quality across contractors, crews, customers, and site types through compliance with Budderfly standards and SOP’s and adherence to industry standards and building codes
Perform technical diagnoses and troubleshooting of installation-related escalations to bring forth resolution and inform future installations, while being both customer and contractor-facing
Maintain a consistent and thorough log of all issues, properly escalating unresolved issues to the appropriate internal teams, while communicating with customers and contractors cordially throughout
Communicate with customers and contractors through various channels including phone, email, and chat applications
Maintain flexible hours to accommodate the varying schedules of contractor installation crews (including weekend and late-night work)
Travel nationwide (up to 10% on average) for team and/or contractor trainings
Other job-related duties may be assigned
Qualification
Required
High School Diploma and industry-specific certification
5+ years performing hands on work in the field with HVAC/R controls, lighting systems & controls, plumbing fixtures & accessories, and network connectivity
5+ years of relevant experience in a customer-focused position involving technical knowledge of a company's products and services
Exceptional skill in relationship building and conflict resolution with impeccable customer service
Superior critical thinking, problem-solving / troubleshooting, organization, communication, and time management skills
Attentive to detail and demonstrated ability to work independently and multitask in a fast-paced environment
Strong working knowledge of Microsoft Office (including Outlook, Teams, Word, Excel), and ability to learn new software programs
Knowledge of building codes, industry best practices, and OSHA safety regulations
Preferred
Experience in the QSR, Casual Dining, and Hospitality industry
Benefits
Career advancement opportunities in a fast-growing, supportive company environment
Competitive pay
Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
Opportunity to work as part of a team that values its members and works together to achieve positive change.
Company
Budderfly
Budderfly is an energy management company with devices that measure and report on all elements of energy use.
201-500 employees
H1B Sponsorship
Budderfly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (5)
2023 (5)
2022 (5)
2021 (3)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$382MKey Investors
NuveenConnecticut Green BankBalance Point Capital Partners
2025-06-17Debt Financing· $100M
2024-01-23Debt Financing· $200M
2022-07-11Acquired
Leadership Team
Albert Subbloie
Founder and CEO
Lee Kaufman
VP of Operations| Worldwide Energy as a Service (EaaS)
Recent News
Morningstar.com
2025-10-09
Hartford Business Journal
2025-10-01
Company data provided by crunchbase