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USAJOBS · 1 month ago

OVERNIGHT BACKROOM MANAGER NF-3 SOI

Oceanside, California, USA

Full-time

Onsite

Mid Level

3+ years exp

Marine Corps Community Services (MCCS) is looking for the best and brightest to join their team. The Backroom Manager is responsible for the effective operation of the backroom, leading the backroom/replenishment team, and ensuring efficient merchandise flow and inventory management.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Serves as the Backroom Manager and is responsible for the effective operation of the backroom

Leads the store backroom/replenishment team

Reports to the Operations Manager or Store Manager

Leads by example to: shape and sustain a working environment conducive to the successful performance of those entrusted to his/her leadership and direction; and creating a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees

Works with the Operations Manager to ensure proper scheduling, staffing coverage and training of team members within the assigned backroom area

Responsible for meeting all established metrics to include receipt time, loss and/or theft, quality control and door to floor time, and the flow of merchandise and material to all branch activities

Ensures the proper and efficient function of all office machines, forklifts, motor vehicles and MCCS properties

Supervises and directs all phases of backroom inventories, prepares reports, and verifies accuracy of the same

Responsible for all administrative work essential to the operation

Assists Sales Managers and Brand Integrity Manager in the planning and execution of all corporate sales programs, product promotions and other events where merchandise is involved

Becomes an active partner to the Brand Integrity Manager during floor sets and floor changes

Communicates any outstanding problem resolution issues with the Experience Manager

Understands and articulates all MCX value stories, programs and promotions

Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all management and associates through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction

Executes corporate backroom brand standards program to include physically inspecting merchandise, maintaining a high efficiency of the receiving, marking and checking process, movement of merchandise from the storage area to the sales floor (replenishment), and the accurate flow of merchandise through all backroom functions

Works with Sales Managers and Assistant Store Manager to determine available shelf space and amounts and location of merchandise to be displayed

Assures items are effectively merchandised in accordance with the Brand Integrity team, accurately price marked and set according to merchandising standards

Assures rotation of stock to prevent spoilage and outdating of stock; marks down price of merchandise to move damaged or perishable stock

Arranges for return to vendor of items which are damaged, shipped in error or unsellable

Controls merchandise from receipt until placement to the sales floor

Accountable for the disposition of all receipts; identifies deficiencies in controls and initiates corrective action to preclude recurrence

Interprets basic warehousing policies and corporate standards programs as they apply

Works with distribution center to ensure required merchandise is brought to the main store at established times to prepare for stocking

Reviews incoming merchandise in the warehouse and informs store leadership regarding new receipts in an effort to expedite merchandise to the selling floor and maximize sales and profitability through faster turnover

Identifies and reduces all risks of loss and/or theft

Provides World Class Customer Service with an emphasis on courtesy

Delivers a Dress Blue Experience to all customers throughout the store

Proactively identifies opportunities to resolve customer problems and concerns

Follows up with customers to ensure their problems are resolved

Assists customers and communicates positively in a friendly manner

Takes action to solve problems quickly

Alerts the higher-level supervisor, or proper point of contact for help when problems arise

Adheres to safety regulations and standards

Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment

Qualification

Supervisory experienceBackroom/Warehouse experienceTrainingDevelopmentLean Six Sigma certificationTime managementPublic speakingEmotional intelligenceInterpersonal skillsSmall group leadership

Required

BACHELOR'S DEGREE from an accredited college or university in a related field appropriate to work of the position, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR THREE YEARS of practical experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above

Experience working in a backroom/warehouse environment

Ability to train operating standards and procedures logistics, replenishment and warehousing as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence

Ability to work in a high-performance atmosphere with commitment to service goals

Ability to multi-task with high quality follow-up and holding teams accountable to results

Strong working knowledge of business processes, controls and system development

Attention to detail is required

Must be alert to alcohol abuse, and take appropriate action

Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership

Promotes training and development throughout the store and supports the implementation and integration of the MCX corporate training and career development program

Participates in all corporate-led training programs and works with Store Leader to set training goals and manage training compliance and learning transfer

Promotes employee training and skills development learning plans

Plays an integral role in store leadership development initiatives

Connects required training to performance and skills gaps

Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all management and team members through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction

Has key holder responsibility: opening and closing stores and receiving products

May require food handling safety training, handling and certification

May require training and handling of Western Union and other customer services offered

May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections

Performs other duties as assigned

This is a white-collar position where occasional lifting up to 20 lbs. may be required

Ability to successfully obtain/maintain a Tier 3 background investigation