Technical Services Consultant jobs in United States
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Tech Firefly ยท 1 month ago

Technical Services Consultant

positionSan Jose, California, United States
timeFull-time
remoteOnsite
seniorityMid Level
money$28/hr - $28/hr

Tech Firefly is a company that provides specialized support for Sales teams. The Technical Services Consultant role involves troubleshooting complex deals and incentive contract issues, collaborating with various teams to ensure compliance and accuracy in deal configurations.

Information Technology
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H1B Sponsor Likelynote

Responsibilities

Work from a ticketing system to troubleshoot and resolve deal-related issues across incentive programs, contract structures, and ad product configurations
Analyze and interpret complex contracts to ensure alignment with internal policies, system capabilities, and product requirements
Serve as a subject-matter expert on deals and incentive workflows, revenue-impacting processes, and internal tools and systems
Support internal sales tools by investigating workflow breakdowns, identifying usability or configuration gaps, and partnering with technical teams on solutions
Document recurring issues and contribute regularly to process improvements, tool enhancements, and internal knowledge bases
Ensure team SLAs are consistently met or exceeded, and maintain accurate, up-to-date project trackers
Create new training materials related to the deals and incentives ecosystem
Perform other duties as assigned to support critical business objectives

Qualification

Deal ecosystem knowledgeIncentive structures expertiseInternal sales toolingContract analysisCollaboration skillsProblem-solving skillsDocumentation skills

Required

Must be able to work in office in San Jose, CA
Deep, specialized knowledge of deal ecosystem, incentive structures, internal sales tooling, and operational processes
Ability to troubleshoot and resolve deal-related issues across incentive programs, contract structures, and ad product configurations
Ability to analyze and interpret complex contracts to ensure alignment with internal policies, system capabilities, and product requirements
Experience as a subject-matter expert on deals and incentive workflows, revenue-impacting processes, and internal tools and systems
Ability to investigate workflow breakdowns, identify usability or configuration gaps, and partner with technical teams on solutions
Ability to document recurring issues and contribute to process improvements, tool enhancements, and internal knowledge bases
Ability to ensure team SLAs are consistently met or exceeded and maintain accurate, up-to-date project trackers
Ability to create new training materials related to the deals and incentives ecosystem

Benefits

Plus benefits

Company

Tech Firefly

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Tech Firefly is a technology solutions company that provides outsourced solutions.
dateFounded in 2016
location
Santa Clara, California, USA
people-size1001-5000 employees
web-link
https://techfirefly.com

H1B Sponsorship

Tech Firefly has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2022 (4)
2020 (5)

Funding

Current Stage
Late Stage
Company data provided by crunchbase