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NetFortris, A Sangoma Company · 1 month ago

LNP Specialist - Provisioning

United States

Full-time

Remote

Mid Level

Sangoma, a leading innovator in business communications, is hiring an experienced LNP Specialist to join our dynamic team. This role is essential in delivering an exceptional customer experience while maintaining operational excellence through the provisioning and configuration of telecommunications services and solutions.

Cloud InfrastructureCyber SecurityInformation TechnologyInternetLocation Based ServicesSoftware

Responsibilities

Provision and configure telecommunications services and solutions for customers accurately and efficiently

Verify customer orders and ensure all necessary documentation is complete and correct

Collaborate with sales and technical teams to confirm service requirements and timelines

Diagnose and resolve provisioning issues, ensuring a smooth deployment process

Maintain and update internal documentation and records related to provisioning activities

Provide timely updates to customers regarding the status of their orders and services

Participate in continuous improvement initiatives to enhance provisioning processes and workflows

Qualification

Telecommunications provisioningTechnical troubleshootingCustomer serviceDocumentation managementCollaboration

Required

Detail-oriented

Strong technical skills

Experience in provisioning in the telecommunications industry

Company

NetFortris, A Sangoma Company

Established more than 20 years ago, NetFortris has grown to become the leading provider of secure cloud communication solutions to forward-thinking, mid-sized and enterprise businesses.

Founded in 1994