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Community College of Allegheny County · 1 month ago

Enrollment Services Analyst (Temp PT)

Pittsburgh, PA

Full-time

Onsite

Entry Level

$21.27/hr - $21.27/hr

1+ years exp

Community College of Allegheny County is looking for an Enrollment Services Analyst to provide support for enrollment services. The role involves assisting students with the enrollment process and serving as a primary communicator for various college services.

BillingHealth CareMedical

Responsibilities

Serves as point-of-contact and primary communicator of CCAC Enrollment Services in particular in support of Admissions, Financial Aid, Registration, Academic Advising and Student Accounts

Receives Information Center requests via voice, email, chat, voice mail, web conferencing and self-service

Utilizes enterprise level tracking software to create, assign and monitor service tickets, service requests and major incidents according to established standards

Provides enrollment assistance and instruction to students to facilitate the enrollment process

Work collaboratively with enrollment services staff across the College and other divisions of the college to accomplish departmental, divisional and institutional goals

Participate in regular reviews of tickets and service requests to assure quality standards. Assist in the creation and maintenance of enrollment services standard procedures, subject protocols, and knowledge base for students and staff. Create documentation to increase knowledge sharing and document issues/solutions in a complete, concise manner for use in knowledgebase system

Escalates unresolved situations to appropriate enrollment services staff

Recommends needs for user training and documentation

Participates in college wide events and trainings. Continue to update and keep technical skills current to maintain high level of product knowledge in areas of assigned responsibility

Serves as enrollment services subject matter expert

Performs other duties as required or as assigned

Qualification

Enrollment services supportInformation/Call/Contact center experienceMicrosoft OfficeRemote support toolsCollaboration toolsVoIPCustomer service skillsTechnical documentation

Required

Bachelor's degree with at least one year related work experience

Responsible for providing enrollment assistance and support related to enrollment services

Responds to interactions from the general public and the student population

This position will be required to report to any CCAC location to provide the necessary support

Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College

Preferred

Experience with working in an Information/Call/Contact center

Experience with Microsoft Office

Experience with Email

Experience with VoIP

Experience with remote support tools

Experience with collaboration tools

Company

Community College of Allegheny County

Since its founding in 1966, CCAC has flourished, becoming the educational powerhouse it is today a nationally renowned two-year college dedicated to serving all members of the community.

Founded in 2011

Front Royal, Virginia, USA

1001-5000 employees