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Latham & Watkins · 4 weeks ago

Workplace Experience Agent Lead

US-CA-Los Angeles

Full-time

Hybrid

Mid Level

$65K/yr - $75K/yr

3+ years exp

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The Workplace Experience Agent Lead is responsible for providing knowledgeable assistance to clients and coordinating the work of the 24/7 team to ensure objectives are met in a timely manner.

Law Practice

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Utilizing a customer interaction system to provide high-quality, knowledgeable, and consultative customer service and administrative support for workplace experience-related tasks such as reception, facility, host, conference room, emergency notification, and travel support services

Curating experiences in the workplace to make the internal and external client feel valued, part of the community, and always impressed by the level of service

Providing high-touch customer service to all visitors and guests

Supporting and training others on processes and workflows

Contributing to a team environment that ensures all agents are equally taking ownership of department tasks and responsibilities

Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Qualification

Customer serviceAdministrative experienceWorkplace experienceCommunication skillsTeam collaboration

Required

Exhibit excellent communication skills, both written and verbal

Demonstrate exceptional customer service skills, with the intention to go above and beyond for every request

Possess the ability to assess situations and take action without the direction of others

A high school diploma or equivalent

A minimum of three (3) years of prior workplace experience, receptionist, technology, hospitality, or inbound customer service call center experience

Preferred

Administrative experience and familiarity with professional services organizations, preferably

Benefits

Healthcare, life and disability insurance

A generous 401k plan

At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure

Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)

Professional development programs

Employee discounts

Affinity groups, networks, and coalitions for lawyers and staff

Company

Latham & Watkins

Glassdoor4.3

Latham & Watkins is a global law firm with more than 3,500 lawyers in its offices located in Asia, Europe, the Middle East and the United States.

Founded in 1934

New York, US

1001-5000 employees

http://www.lw.com

H1B Sponsorship

Latham & Watkins has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (70)

2024 (66)

2023 (65)

2022 (52)

2021 (53)

2020 (30)