Bentley Systems ยท 3 months ago
Support Manager
Exton, PA
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expBentley Systems is seeking a talented individual to join their Product Support team as a Support Manager. The Support Manager oversees employees, manages day-to-day operations, implements processes and policies, and supports the development of direct reports. This role involves a combination of leadership, performance management, and cross-functional collaboration.
ArchitectureCADConstructionEnterprise SoftwareInformation TechnologyInfrastructureInternet of ThingsSoftware
Responsibilities
Model company behavior and values
Oversee employee performance
Hire and train new staff
Support and coach existing employees
Monitor performance and conduct evaluations
Set individual and team goals
Review expenses and budgets
Conduct team meetings
Advocate for product improvements
Plan upcoming goals and initiatives
Ensure clarity and adherence to priorities and goals
Aligning SLOs and SLAs across teams
Convert team goals into functional and individual goals
Present information to leadership clearly and concisely
Collaborate across functions for shared goals
Communicate goal results and key performance indicators
Coach and develop team members
Support cross-functional efforts and model collaboration behaviors
Qualification
Required
At least 8 years of experience in a technology career
Higher-level degree or equivalent experience in Engineering, IT, or Support
At least 3 years of experience as a Support Manager or equivalent role
Customer service experience with strong leadership skills
Competence with various tools, procedures, and technologies
Experience with complex troubleshooting in a global team
Familiarity with Windows Server Environments and relational databases
Understanding of networking, including TCP/IP and Windows Active Directory
Experience with ITIL service management concepts (certification is a plus)
Understanding of web technologies, including Microsoft IIS and SharePoint
Accountability for key metrics such as service level, user experience, and team utilization
Experience in escalation and stakeholder management
Knowledge of industry standards
Excellent written and verbal communication skills
Ability to diffuse tense customer situations
Strategic planning skills
Strong customer orientation interpersonal and presentation skills
Adaptability to changes
Desire for process improvement
Critical thinking, time management, and prioritization
Strengths-based coaching
Project management experience
Ability to balance and plan short-term actions
Preferred
Understanding of electronic document management, an emphasis on engineering design
Experience managing ProjectWise or similar systems
Configuration experience with MicroStation workspaces and/or AutoCAD profiles
Six Sigma, Lean, PMP Certification
Benefits
Competitive Salary and benefits.
Colleague Recognition Awards.
Company
Bentley Systems
Bentley Systems is an infrastructure engineering software company that provides innovative software sustaining.
5001-10000 employees
H1B Sponsorship
Bentley Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (19)
2023 (21)
2022 (18)
2021 (19)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-09-22IPO
Leadership Team
Nicholas Cumins
Chief Executive Officer
Julien Moutte
Chief Technology Officer
Recent News
Technology - WSJ.com
2026-01-07
2026-01-06
Company data provided by crunchbase