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Hawaiian Electric · 1 month ago

Cyber Operations Analyst - Oahu

Hawaii, United States

Full-time

Hybrid

Mid Level

$71K/yr - $89K/yr

3+ years exp

Hawaiian Electric is a leading provider of electricity and services to 95 percent of Hawaii's residents. They are seeking a Cyber Operations Analyst who will be responsible for monitoring, operating, and troubleshooting network and security status while working as part of the Network Operations and Security Center team.

Clean EnergyEnergyEnergy Efficiency

Responsibilities

Perform pro-active monitoring of system and network element alarms and alerts to identify those components/elements that may lead to or already are causing degradation or failure

Perform security monitoring and management, fault isolation and diagnostic functions to include determination and execution of corrective actions on a real-time basis. Use network and system management platforms to remotely access and analyze systems, nodes, and devices to identify resolutions to correct anomalies

Interface with functional users, other NOSC support personnel and management in both routine and reactive monitoring situations. Execute reporting and data input associated with NOSC operations and ticket management

Maintains inventory in conjunction with the Desktop Services Section of installed hardware and software and insures adequate maintenance coverage

Document data and telecommunication networks, network servers, software and service configurations. Update and maintains configuration tables and drawings. Maintains up-to-date knowledge of IT, security, telecommunications, products, trends and directions

Analyze network traffic data, throughput, reliability, and other characteristics related to efficient operation and support of networks and systems

Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response

Qualification

Network security monitoringTroubleshooting network issuesLinux administrationPython scriptingIP routersSwitchesTrouble ticketing systemsAnalytical skillsVerbal communicationWritten communicationInterpersonal skills

Required

Knowledge of a wide range of communications concepts, principles and practices as well as understanding of communications equipment including: IP routers, switches, firewalls, Local and Wide Area Network (LAN/WAN) components and other communications-oriented sub systems

Knowledge of the principles of information technology normally acquired through college level courses or equivalent experience

Working knowledge of Linux, Windows, macOS, communications messaging ports and protocols, computer directory services and system architecture protocols

Knowledge of trouble ticketing systems and performance/trend analysis tools

Knowledge of other major areas of telecommunications such as cryptographic systems, computer security and access control systems/procedures

Knowledge of automation tools including Python scripting and API use

Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities

Ability to effectively communicate with peers, users and management using verbal and written communication

Analytical, organizational, and conceptual skills capable of handling multiple tasks and assignments simultaneously

Strong interpersonal skills to influence and persuade various groups or individuals

Aptitude for learning with ability to identify problems and desire to find solution

3 years of practical experience with IT systems and telecommunications hardware including some experience with network installation, administration and troubleshooting