Customer Support Representative - Full Time jobs in United States
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Dohrn Transfer Company ยท 1 month ago

Customer Support Representative - Full Time

positionMelrose Park, IL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$18/hr - $18/hr

Dohrn Transfer Company is a leading Midwest LTL Carrier providing less-than-truckload and truckload services. They are seeking a Full Time Customer Support Representative to provide exceptional customer service and assist customers with inquiries and issues, acting as a liaison between the customer and the company.

Freight ServiceLogisticsTransportation

Responsibilities

Field inbound emails, chats and calls providing exceptional customer experience
Respond to inquiries with excellent verbal & written communication skills
Trace and monitor accounts to ensure on-time delivery
Assist with scheduling pickups and completing deliveries
Educate, when possible, self-service options available to Customers
Act as a problem-solver to customer issues accurately & efficiently that arise throughout the day
Conduct account research & document fulfillment request
Perform other duties as needed
Excellent communication and active listening skills
May require occasional travel

Qualification

Customer ServiceVerbal CommunicationWritten CommunicationMicrosoft ApplicationsData EntryProblem-SolvingActive ListeningDetail-OrientedTime ManagementTeamwork

Required

High School education or equivalent
Valid Driver License
Excellent communication skills- verbal, written & active listening
Excellent Mindset
Detail-oriented
Proficient in Microsoft applications along with proficient computer systems and data entry
Excellent attendance
Strong problem-solving and conflict-resolution abilities
Patience and empathy to handle stressful situations calmly
Ability to multitask, manage time, and stay organized
Ability to work both independently and as part of a team

Benefits

Health / Vision / Dental insurance
401k matching
Life insurance
Short/long term disability
And more.

Company

Dohrn Transfer Company

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Dohrn Transfer Company specializes in less-than-truckload, truckload and value-added transportation services with a personal touch.
dateFounded in 1921
location
Rock Island, Illinois, USA
people-size1001-5000 employees
web-link
https://www.dohrn.com/

Funding

Current Stage
Late Stage

Leadership Team

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Heather Dohrn
Executive Vice President and Chief Operations Officer
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Company data provided by crunchbase