MercyOne · 4 hours ago
Communications Representative
Des Moines, IA
Full-time
Onsite
New Grad, Entry LevelMercyOne is part of Trinity Health, a family of 115,000 colleagues serving diverse populations across the United States. The Communications Representative is responsible for efficiently answering calls, directing patients and visitors, and implementing emergency procedures while maintaining patient confidentiality.
Health CareHealth DiagnosticsHospitalMedicalNon ProfitPersonal HealthPrimary and Urgent Care
Responsibilities
Answers calls quickly and efficiently and routes to appropriate area
Pages over public address system: codes, hospital personnel, physicians and announcements
Directs patients and visitors to proper areas
Provides proper patient information, while retaining confidentiality
Implements emergency procedures for hospital
Helps out in Mail Services when staffing is short
Nights –Verify patient discharge for Mail Services
Assigned Communication Rep is trained for complete Mail Services back-up
Qualification
Required
High school diploma or GED required
Previous experience with the public via phone or in person
Must have basic math skills including calculating and monetary exchanges
Company
MercyOne
MercyOne is a non-profit organization that provides healthcare services to communities.
Founded in 1998
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-04-19Acquired
Leadership Team
Bob Ritz, FACHE
President/CEO
Jodie Roettger
Regional Vice President of Finance and CFO
Recent News
Corridor Business Journal
2025-09-10
Corridor Business Journal
2025-08-15
Morningstar.com
2025-05-05
Company data provided by crunchbase