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Seminole Hard Rock Hotel & Casino Hollywood · 1 month ago

LATIN PLAYER DEVELOPMENT COORDINATOR

Hollywood, FL

Full-time

Onsite

Entry Level

1+ years exp

Seminole Hard Rock Hotel & Casino Hollywood is a flagship casino resort owned by the Seminole Tribe of Florida. They are seeking a Latin Player Development Coordinator to assist the Player Development Director by performing various administrative tasks, supporting casino hosts, and ensuring guest satisfaction through effective communication and coordination of player activities.

Location Based ServicesTourismTravel

Responsibilities

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures

Compose and type routine or complex correspondence and reports from rough drafts, editing format, grammar, punctuation or spelling as needed

Screen telephone calls and visitors, ascertaining who can be re-directed to subordinate management. Provide information to callers, including Tribal Council, senior management and key external sources which requires a comprehensive knowledge of company policies, practices and operations

Update casino hosts and PD executives regularly on all areas impacting guests, including promotions, events and concerts

Evaluate players using CMP system to determine proper issuance of complimentaries. Coordinates complimentary process with Casino Hosts, PD team and other operating departments

Produce CMP reports as requested such as number of attendees to events and casino performance as affected by event (coin in, average bets, etc.)

Perform a broad range of administrative details of a highly confidential nature on a regular basis and makes independent decisions for which probable errors could result in unnecessary costs

Perform multiple Players’ Club administrative functions such as printing Players’ Club cards, open new accounts and print free play and complimentaries

Greet guests in casino and participate in social events and special promotions

Assign and introduce new players to casino hosts and PD executives

Assign credit players to PD executives and maintain an updated credit players list

Maintain calendar for the Department Head, regularly arranging for meetings, conferences, and appointments. Arrange hotel and travel accommodations

Follow up on all assignments delegated to subordinate managers as to status, expected completion date, etc

Record Minutes of staff meetings; distribute to appropriate personnel

Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations

Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication

Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations

Promote positive public/employee relations at all times

Maintain a clean, safe, hazard-free work environment within area of responsibility

Perform all other related and compatible duties as assigned

Qualification

CMP systemCasino experienceAdministrative skillsSupervisory experienceCommunication skills

Required

High School diploma or equivalent with one (1) year experience in a similar administrative role or an equivalent combination of education and experience

One (1) year of related casino experience required along with experience with CMP or any other casino player rating system of at least one (1) year as well

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended

These background checks may include, but are not limited to: Credit Check, Criminal Background Check, Drug Screen