Chart Industries, Inc. · 4 hours ago
Customer Service Rep I
Buffalo, NY
Full-time
Hybrid
Mid Level
$39K/yr - $56K/yr
3+ years expChart Industries is a global engineering business focused on providing industrial products for various sectors. They are seeking a Customer Service Representative to manage customer inquiries, process orders, and collaborate with sales teams to enhance customer service.
Carbon CaptureIndustrialIndustrial EngineeringManufacturingMedical
Responsibilities
Receive and efficiently process all customer and sales representative inquiries and orders via phone, e-mail, Web query, and written correspondence within a defined period of time from receipt
Train and follow up with sales representatives on ongoing request for quote submission issues
Update sales representative database with changes that occur (which also includes updates to CRM and sales representative directory)
Increase effectiveness of customer support by having strong product, service and system knowledge through educational offerings and communications to enable solution selling versus product selling
Continually gather critical site information about Howden installed base, collecting it for the CRM system and using it to prospect for additional opportunities
Maintain close working relationship with Regional Sales Managers, Sales Reps, Howden Sales Management and customers in order to improve the service provided to them
Qualification
Required
3 years of relevant business background in sales or customer service position required
Ability to retain processes and bring to the table new ideas for improvement
Ability to create and maintain strong relationships with customers, employees and representatives
High moral and ethical standards, integrity is continuously apparent
Proficient in Microsoft Office Products - Word, Excel, PowerPoint, Outlook, etc
Comfortable navigating the Internet
Strong interpersonal skills - active listener, clear and concise communicator (both oral and written); good collaboration skills
Ability to adapt and work in a fast paced environment while producing quality work
Ability to work on multiple projects with conflicting time constraints
Preferred
Associate's degree in Business
Benefits
Medical, dental and vision insurance
Employer contributions to an HSA account
Health Care and Dependent Care Flexible Spending Accounts (FSA)
Company-paid short-term and long-term disability coverage
Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage
Up to two weeks of paid family leave
401k retirement savings plan including a company match
Company
Chart Industries, Inc.
Chart Industries, Inc.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.04BKey Investors
JP Morgan Chase
2025-07-29Acquired
2024-04-08Post Ipo Debt· $1.25B
2023-09-21Post Ipo Debt· $1.78B
Leadership Team
Jillian Evanko
Chief Executive Officer and President
Samuel Thomas
CEO / Chairman
Recent News
2025-12-08
2025-11-19
Chart Industries, Inc.
2025-11-18
Company data provided by crunchbase