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Metrocare Services · 4 weeks ago

ACT Program Assistant

Dallas, TX

Full-time

Onsite

Mid, Senior Level

2+ years exp

Metrocare Services is the largest provider of mental health services in North Texas, dedicated to serving individuals with developmental or mental health challenges. The ACT Program Assistant will support the Assertive Community Treatment Team by coordinating daily operations, assisting in clinical oversight, and ensuring the delivery of trauma-informed care to clients and their families.

Health CareHealth DiagnosticsHospitalMedicalMental Health

Responsibilities

Provide direct support to staff by monitoring & coordinating daily team schedules and supporting staff both in the office and field

Serve as a liaison between clients and staff by attending to the needs of office walk-ins and calls from individuals/natural supports; actively participating in the daily team meeting; and ensures that the intake process for new individuals is complete in a thorough and timely manner

Ensure new referrals are accurately assessed, and behavioral treatment objectives/goals are identified with intervention strategies and time frames

Ensure the recovery plans are complete and submitted to the appropriate funding source for authorization for ACT services

Ensure new referrals are assigned and engaged by the appropriate treatment team and clinician

Facilitates initial visits with new referrals and provides a linkage between referral and engagement

Assist ACT individuals in graduating to a lower level of care and facilitates transfer into outpatient services

Provide psychosocial/rehabilitative service including, but are not limited to, assessment, development and measurable treatment goals and objectives, referral, linkage, advocacy, monitoring, crisis intervention and continuity of care

Processes documentation as necessary to obtain authorizations from insurance providers for payment

Follow-up with individuals who miss a scheduled clinic appointment. Document attempts to contact individual

Report repeated unsuccessful efforts of contact to the treatment team

Follow-up within 24 hours on individuals who access emergency services. Report status-disposition to treatment team

Provide crisis intervention during the work week and by rotation

Facilitate inpatient admission upon request of the treatment team. Provide continuity of services throughout inpatient stay. Participate actively in discharge planning

Provide overall service coordination, referral, linkage, and advocacy

Performs other duties as assigned

Qualification

Mental Health ExperienceBachelor’s DegreeManagement ExperienceCrisis InterventionClinical Record KeepingBasic Math SkillsCommunication SkillsOrganizational SkillsTeamworkProblem Solving