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Progyny, Inc. · 5 hours ago

Group Vice President, Client Success

New York, NY

Full-time

Onsite

Director/Executive

$205K/yr - $220K/yr

15+ years exp

Progyny, Inc. is a global leader in women’s health and family building solutions, and they are seeking a dynamic Group Vice President to lead their National Market Client Success portfolio. This role involves overseeing a large team to ensure excellence in client experience, driving renewals and upsell opportunities, and shaping strategic direction for the company.

FertilityHealth CareMedical

Comp. & Benefits

No H1B

Responsibilities

Strategic Leadership: Set the vision and direction for the National Market Client Success team, ensuring strategies align with overall company objectives and revenue goals

Team Leadership & Development: Lead, mentor, and inspire a team of ~20, including 5 direct reports, fostering a culture of accountability, collaboration, and high performance

Client Sponsorship: Act as executive sponsor for multiple large accounts, strengthening C-level relationships, influencing client strategies, and ensuring successful renewals and expansions

Revenue Growth: Partner with Sales, Product, and Operations to identify and execute upsell and cross-sell opportunities, maximizing client lifetime value

Operational Excellence: Establish scalable processes and best practices to manage a large, complex book of business efficiently in a fast-paced, high-growth environment

Market Insight: Stay ahead of market trends and competitive dynamics, shaping strategies that position the company as the partner of choice for enterprise clients

Risk Management: Anticipate risks in client relationships and market shifts, proactively driving solutions that safeguard and expand business

Qualification

Client-facing leadershipStrategic account managementTeam leadershipHealthcare technology experienceC-suite engagementStakeholder managementEntrepreneurial mindsetCommunicationCollaboration skills

Required

Proven experience (15+ years) in client-facing leadership roles, ideally within healthcare technology, benefits, or adjacent industries

Demonstrated success leading large client portfolios that drive the majority of company revenue

Track record of building and leading high-performing teams in complex, growth-oriented organizations

Strong executive presence with the ability to engage confidently at the C-suite level and influence client decision-making

Deep understanding of enterprise client needs, with the ability to drive strategic account management and renewal/upsell strategies

Entrepreneurial mindset with a willingness to roll up sleeves, operate at both the strategic and tactical levels, and thrive in an evolving environment

Excellent communication, collaboration, and stakeholder management skills

Candidates must be based in the United States

Candidates must be authorized to work in United States without the need for sponsorship, now or in the future

Benefits

Paid family and parental leave

Preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support)

Family and pet care fund

Parents’ Employee Affiliation Group

Menopause and midlife care

Health, dental, vision and life insurance options for employees and family

Free in-person, virtual and text-based mental health and wellness support

Paid time off, including vacation, sick leave, personal days and summer flex time

Company equity

Bonus program

401(k) plan with company match

Access to on-demand legal and financial advice

Learning and development programs to help you grow professionally and a mentorship program

Company social events to include annual volunteer day and donation matching

Flex days (3 days a week in the office)

Onsite meals and snacks for employees reporting into our NY office

Company

Progyny, Inc.

Glassdoor3.8

Progyny (Nasdaq: PGNY) is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employers, health plans and benefit purchasers.

Founded in 2008

New York, New York, USA

501-1000 employees