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Archer · 2 hours ago

Sr. Manager, IT Operations

San Jose, CA

Full-time

Onsite

Senior Level, Lead/Staff

$163K/yr - $204K/yr

8+ years exp

Archer is an aerospace company based in San Jose, California, focused on advancing sustainable air mobility through all-electric vertical takeoff and landing aircraft. The Senior IT Operations Manager will lead the IT operations team, ensuring operational excellence across IT services and driving the evolution of the digital workplace strategy as the company scales.

AerospaceAir TransportationElectric VehicleManufacturing

No H1B

Responsibilities

Lead and develop a high-performing multi-functional IT operations team

Establish operational roadmaps, OKRs, and capacity plans for each pillar (EUS, Systems, Endpoint, Digital Workplace)

Manage vendor relationships, renewals, and budget allocations across platforms and hardware

Implement IT governance, risk management, and compliance strategies

Champion IT operational maturity through continuous improvement, automation, and standardization. Serve as the escalation point for complex technical, operational, and cross-departmental issues

Define and mature ITSM processes such as incident, request, knowledge, and problem management

Drive service-level excellence through KPIs, automation, self-service, and documentation

Oversee administration and reliability of core IT infrastructure (identity, collaboration, SaaS platforms, directory services, authentication, etc.)

Guide systems architecture decisions and ensure scalable, secure configurations

Own device management strategy across macOS, Windows, and mobile platforms

Oversee collaboration tools (Google Workspace, Slack, Zoom, Miro, Notion, Atlassian, etc.)

Drive integration, automation, and tool governance to reduce friction across teams

Partner with HR and Communications on onboarding, rollout, and experience improvements

Qualification

IT operations experienceITSM frameworks (ITIL)Identity management (Okta/Entra)Endpoint management toolsAutomationOperational toolingPrioritization skillsStakeholder managementCommunication skills