Files.com · 17 hours ago
Onboarding Engineer (Remote – U.S.)
United States
Full-time
Remote
Mid, Senior Level
$95K/yr - $150K/yrFiles.com is a profitable, founder-led SaaS company powering secure file transfer and automation for well-known brands. The Onboarding Engineer will be responsible for designing secure file workflows and implementing production-grade deployments, working closely with customers' IT teams to ensure successful integration and automation.
Enterprise SoftwareFile SharingSaaS
Responsibilities
Design production-ready deployments
Map requirements into robust architectures: identity, access, encryption, automation, retention, and auditability
Author cutover plans with throughput targets, back-pressure handling, retry logic, and verification (checksums, manifests)
Implement identity & access correctly
Stand up SAML/OIDC SSO with Okta/Azure AD; configure SCIM for lifecycle provisioning
Model least-privilege RBAC, groups/roles, device/IP policies, and MFA posture
Integrate and automate
Connect storage backends (e.g., S3/Blob), enterprise systems, and endpoints
Use our REST API and webhooks to build event-driven automations; script glue in Python/PowerShell/Bash when needed
Harden the network path
Work through real-world constraints: egress proxies, TLS versions/cipher suites, DPI/IDS appliances, MTU/path issues, DNS/CAA/CAA misconfigurations, and IP allowlists
Validate performance end-to-end: parallelism, window sizes, chunking, and timeouts
Teach, document, and scale
Run admin training and technical handoffs; produce crisp diagrams, runbooks, and KB articles
Feed patterns back to Product & Engineering; turn one-off fixes into repeatable playbooks
The Kinds of Problems You’ll Tackle Every Week
SAML assertion bugs (NameID/ACS mismatch, clock skew) and OIDC scope/claim mapping
SCIM drift detection, deprovisioning safety, and group-driven role assignment
SFTP/FTPS tuning across high-latency links; negotiating ciphers/MACs; passive mode firewall pinholes
Proxy/TLS handshake failures (SNI, intermediate certs, mTLS); rotating keys/certs without downtime
Event-driven pipelines with webhooks, retries, idempotency keys, and dead-letter strategies
Bulk migrations: parallel workers, rate limiting, checksum validation, and resumable transfers
Building observability from day one: audit streams, SIEM forwarding, and success SLOs
Qualification
Required
Deep systems knowledge and crisp customer communication
Fluency in at least several of: SAML/OIDC/SCIM, SFTP/FTPS/HTTPS, TLS & PKI, REST/webhooks, Python/PowerShell/Bash, IP networking, proxies/firewalls
Ability to anticipate failure modes and design guardrails so they never reach production
Strong async notes, tight agendas, excellent ownership
Benefits
100% Paid Health, Dental & Vision (75% for family)
401(k) with 4% Company Match
Equity Grants for Every Employee
Paid Parental Leave
20 PTO Days + 11 Holidays + Full Company Winter Break
$1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
Team Travel to NYC, Austin, Nashville, Miami, and more
Company
Files.com
Files.com is a SaaS file transfer platform that helps organizations securely transfer & share files between users, teams, and organizations.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$46.5MKey Investors
Riverwood Capital
2021-02-01Series A· $46.5M
Leadership Team
Kevin Bombino
CEO / Founder
Recent News
2025-12-18
2025-07-24
Company data provided by crunchbase