Head of Professional Services jobs in United States
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Lumos · 1 month ago

Head of Professional Services

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive
money$190K/yr - $240K/yr
date10+ years exp

Lumos is a fast-growing startup focused on app and access management solutions for organizations. They are seeking a Head of Professional Services to scale their post-sales organization, drive customer outcomes, and build a world-class Professional Services function.

CollaborationIdentity ManagementInformation TechnologySecuritySoftware
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H1B Sponsor Likelynote

Responsibilities

Define and execute the global Professional Services strategy, aligning with Lumos’ business objectives to maximize customer success, revenue growth, and market expansion
Lead and scale a high-performing global Professional Services team, fostering a culture of operational excellence, innovation, and customer-centricity
Elevate service offerings and commercial models, expanding high-value, scalable, and repeatable consulting packages that drive adoption and long-term success for customers and partners
Establish a world-class partner co-delivery framework, enabling Lumos's certified partners to extend and enhance service capabilities globally
Optimize Professional Services operations and delivery models, ensuring alignment with the broader Customer Success organization to create a seamless and integrated customer journey
Strengthen collaboration with Sales leadership to position and sell strategic service offerings that accelerate adoption and reinforce customer confidence
Drive key performance metrics and financial outcomes, ensuring Professional Services contributes effectively to Lumos’ growth, customer retention, and profitability goals
Represent Professional Services at an executive level, engaging with key customers, partners, and internal stakeholders to champion the value and impact of Lumos’ services
Foster a continuous improvement mindset, leveraging customer feedback, market trends, and data insights to refine services, delivery methodologies, and customer experiences

Qualification

SaaS Professional ServicesCommercial acumenGlobal team leadershipIGA transformationStakeholder managementExecutive communicationContinuous improvement

Required

10+ years of experience in the software industry, with 5+ years in SaaS Professional Services leadership roles, including experience scaling global teams
Proven track record in building, leading, and evolving a high-impact Professional Services function in a fast-growing SaaS environment
Deep understanding of IGA transformation and best practices
Exceptional commercial acumen, understanding Professional Services' role in enabling software business success and optimizing customer lifetime value
A track record of managing and optimizing global delivery models, including regional consulting teams, offshore capabilities, and partner-led services
Strong executive communication and stakeholder management skills, with the ability to engage and influence C-level customers and internal leadership teams
Ability to travel to customer sites and Lumos offices as needed

Benefits

Remote work culture (+/-4 hours Pacific Time)
Medical, Vision, & Dental coverage covered by Lumos
Company and team bonding trips throughout the year fully covered by Lumos
Optimal WFH setup to set you up for success
Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best
Up to 16 weeks for expecting parents
Wellness stipend to keep you awesome and healthy
401k matching plan

Company

Lumos

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Lumos is a tech company that develops unified access platforms for IT and security teams to manage app and data access.
dateFounded in 2020
location
San Francisco, California, USA
people-size51-200 employees
web-link
https://www.lumos.com/

H1B Sponsorship

Lumos has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2021 (2)
2020 (2)

Funding

Current Stage
Growth Stage
Total Funding
$65M
Key Investors
Scale Venture PartnersAndreessen Horowitz
2024-05-23Series B· $35M
2022-05-03Series A· $30M

Leadership Team

A
Andrej Safundzic
Co-Founder, CEO, Alchemist
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L
Leo Mehr
Co-Founder
linkedin

Recent News

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Lumos Promotes Key Leaders to Drive Fiber Network Expansion
2026-01-13
Business Wire
Un-carrier Unwrapped 2025
2025-12-24
PR Newswire
Lumos Launches Industry-First Agentic User Access Reviews, Moving Towards Autonomous Identity Governance
2025-12-09
Company data provided by crunchbase