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Citizens · 2 hours ago

Business Insights Analyst- Customer Excellence

Johnston, RI

Full-time

Hybrid

Mid Level

3+ years exp

Citizens is a company focused on enhancing customer experiences through data-driven insights. As a Customer Excellence Business Insights Analyst, you will analyze data to influence business decisions and improve customer satisfaction across credit card and deposit businesses.

BankingCredit CardsFinancial ServicesFinTechRetail

H1B Sponsor Likely

Responsibilities

Foster Strategic Relationships: Build and maintain strong rapport with operations and products leaders, the Office of the Customer, and internal business partners at all levels

Transform Data into Insights: Analyze complaint data to identify friction points, challenge existing processes and policies, and recommend improvements that elevate customer satisfaction

Identify Emerging Trends: Monitor complaint data, investigate anomalies, and uncover root causes to drive continuous improvements

Deliver Executive-Ready Reports: Create reports and customer journey maps with compelling narratives that resonate with senior leadership

Commit to Continuous Learning: Take initiative to maintain and expand upon current knowledge of credit card and deposit products, services, and risk management to strengthen your expertise

Qualification

Data AnalysisData VisualizationAnalytical ReasoningExcel ProficiencyBusiness Data AnalysisCustomer Centric MindsetCuriosityStorytellingCommunication Skills

Required

Bachelor's degree and 3+ years of experience in data analysis, reporting, or related fields

Advanced proficiency in Excel, PowerPoint and Vizio; experience with data visualization tools is a plus

Strong analytical and problem-solving skills with a proven ability to interpret data and communicate insights effectively

Exceptional verbal and written communication skills, including the ability to present complex information to executive audiences

Ability to work independently and manage multiple priorities in a fast-paced, evolving environment

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees

https://www.citizensbank.com/

H1B Sponsorship

Citizens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)