Executive 1 Holding Company, LLC ยท 1 month ago
Training & Knowledge Management Specialist
McLean, VA, USA
Full-time
Hybrid
Mid Level
$75K/yr - $90K/yr
3+ years expExecutive 1 Holding Company, LLC is seeking a motivated and enthusiastic Training and Knowledge Management Specialist. The role involves developing and delivering training materials, collaborating with various teams to build training programs, and maintaining knowledge base content to enhance user understanding and service quality.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Develop clear, well-structured training materials, presentations, e-learning content, and user guides aligned to instructional goals
Write and edit user-friendly technical documentation including SOPs, process guides, job aids, and knowledge base articles
Deliver training sessions, workshops, and presentations for both small and large groups
Partner with subject matter experts to gather accurate information and translate it into plain language content
Maintain and update training resources, documentation libraries, templates, and style guides
Support knowledge management by organizing content, ensuring version control, and improving findability
Assist with onboarding training, refresher training, and role-based learning activities
Use accessibility and Section 508 standards to ensure all materials meet compliance requirements
Track training attendance, progress, feedback, and report results to leadership
Recommend improvements to training programs, documentation processes, and content quality
Coordinate cross-team communication to ensure updates, changes, and new processes are documented and shared
Provide editing, proofreading, and formatting support to maintain consistency and accuracy across all materials
Support the creation of job aids, quick reference guides, FAQs, and process documentation
Other duties as assigned
Qualification
Required
Bachelor's degree in education, communications, information technology, or a related field, or equivalent experience
3 years experience in training development, technical writing, knowledge management, or a similar role
Strong writing, editing, and plain-language communication skills
Experience creating training materials, SOPs, guides, or knowledge base content
Ability to deliver presentations and training sessions to both small and large audiences
Proficiency with Microsoft 365 tools including SharePoint, Teams, PowerPoint, Word, and Excel
Experience organizing and maintaining documentation libraries, version control, or content repositories
Understanding of accessibility and Section 508 requirements for digital content
Strong organizational skills with the ability to manage multiple tasks, deadlines, and priorities
Ability to work collaboratively with subject matter experts, managers, and technical teams
Preferred
Experience measuring training outcomes using tools like Power BI or similar analytics platforms
Ability to create visuals, diagrams, and job aids using tools such as Visio or Canva
Experience working in an IT service management environment (e.g., supporting service desk processes)
Familiarity with ServiceNow or other ITSM platforms for managing training content, documentation, or workflows
Awareness of emerging technologies such as generative AI and agentic AI, and interest in how they may improve training or knowledge workflows
Prior experience supporting federal contracts or other compliance-driven organizations
Background in process documentation, workflow mapping, or continuous improvement practices
ITIL Foundation certification or similar process-focused credential
Benefits
Medical, Dental and Vision Coverage
401(k) Matching
PTO
Company
Executive 1 Holding Company, LLC
Executive 1 Holding Company, is a private holding firm that invests in AI/ML/NLP SaaS/PaaS companies and capabilities.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Ruk Dev
Chief Quality Officer
Company data provided by crunchbase