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The California State University · 1 month ago

Service Center Coordinator (Administrative Support Coordinator I)

Fullerton, CA

Full-time

Onsite

Mid Level

$4,047/mo - $5,896/mo

4+ years exp

California State University, Fullerton is a leading campus dedicated to shaping the future of education and fostering a vibrant community. The Service Center Coordinator role involves providing administrative support, exemplary customer service, and coordination of various projects within the Service Center.

EducationHigher EducationUniversities

Culture & Values

No H1B

Responsibilities

Preforms a wide range of administrative duties supporting day to day operations

Serves as a customer service representative in the Service Center, a call center processing all incoming campus requests for facilities maintenance, repairs, minor construction, and alteration projects

In a fast-paced environment, work independently while ensuring all inquiries are processed and dispatched

Serves as primary contact for calls, emails, and self-service portal inquiries

Provides support and coordination for projects and tasks relating to operational effectiveness

Plans, coordinates, and provide direction and training for all staff levels within the department

Other duties as assigned

Qualification

Customer serviceOrganizational skillsCommunication skillsOffice systems knowledgeBudget policies knowledgeBusiness mathInclusivityTraining coordinationProject supportData managementCorrespondence draftingReport compositionSelf-service portal managementCall center operationsEscalation managementMaintenance management systemCalifornia driver’s licenseTeam playerPositive attitudeFlexibilityIntegrityAttention to detailInterpersonal skillsProblem-solving

Required

High School diploma or the equivalent and four years of progressively responsible experience in general office, clerical or secretarial work or the equivalent

Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures

Thorough knowledge of English grammar, punctuation, and spelling

Thorough knowledge of office systems with the ability to use a range of technology, systems, and software packages

Ability to independently handle multiple work unit priorities and projects

Ability to apply a variety of policies and procedures where specific guidelines may not exist

Working knowledge of budget policies and procedures

Ability to perform standard business math including calculating ratios and percentages, tracking financial data, and making simple projections

Ability to draft and compose correspondence and standard reports

Ability to handle effectively a broad range of interpersonal contacts including those at a higher level and those sensitive in nature

A background check (including a criminal records check) must be completed satisfactorily and is required for employment

Preferred

Experience utilizing a computerized maintenance management system (CMMS), work order, and or data information management system

A valid California driver's license

Benefits

Employee Wellness Program

Company

The California State University

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The California State University is the largest system of four-year higher education in the country, with 22 campuses, 56,000 faculty and staff and more than 450,000 students.

Founded in 1947

Long Beach, California, USA

10001+ employees