Caesars Entertainment · 1 month ago
Promotions and Events Specialist
Chandler, OK
Full-time
Onsite
Entry Level
1+ years expCaesars Entertainment is a leading company in the hospitality and gaming sector, seeking a Promotions and Events Specialist. The role involves overseeing the planning and execution of special events and promotions to ensure a high-quality experience for guests, while coordinating with various departments and managing event logistics.
Food and Beverage
Responsibilities
Team members will participate in all mandatory meetings and pre-shift BUZZ sessions
Oversees the planning of all special events and promotions assigned to ensure the highest quality experience for our guests, including but not limited to:
Develops the concept/theme for each promotion/event
Develops the proforma for each promotion/event based on the original budget
Uses the events checklist as an organizational tool for each promotion/event
Adheres to timelines and due dates diligently as assigned
Develops the overview and creative strategy for each promotion/event and works with the Direct Mail and Advertising Team to develop event invitations and collateral in a timely manner
Coordinates with other departments, including but not limited to Total Rewards, Casino Marketing, Advertising, Direct Mail, Employee Relations, Slot Operations, Slot Performance, Table Games, Security, Facilities, etc
Develops and distributes internal communication regarding assigned promotions/events
Determines staffing needs for each event and works with the Scheduling Supervisor to schedule staffing for each event
Meets with Marketing Supervisor/Leads and employees to discuss upcoming events and review execution plans
Works with the Supervisor/Lead to ensure flawless event/promotion execution
On-call during promotional/special events to handle any guest, employee and program issues
Coordinates and manages staff/volunteers when required
Tracks all promotion/event expenses and ensures that they are submitted within a timely manner
Prepares and reviews all required paperwork to satisfy 1099 and tribal Gaming requirements
Utilizes all computer systems in the Special Events/Promotions office to input and extract data for required information. Computer systems include but are not limited to: CMS, EMS, LMS, EP, Atrient, CastNet and Microsoft Office (including Word, Excel, PowerPoint, Access and Outlook)
Maintains security and confidentiality of files, records and lists
Continually evaluates all events and promotions to ensure employee understanding, guest satisfaction and profitability. Makes recommendations for changes or new programs that will stimulate business
Establishes and maintains excellent and effective communication and working relationships with other departments, properties, corporate and outside vendors in order to secure and maintain their cooperation for assistance with promotions/events
Works as a team with the Promotions/Special Events Team and Marketing Department
Greets participants, interacts with them on the casino floor and provides prompt, friendly and efficient service in accordance with the standard procedures (FOCUS Training)
Maintains high standard of courtesy, professionalism, and discretion in communications to, or about, preferred players, their arrangements and finances
Maintains a through working knowledge of property and department policies and procedures and adhere to the attendance policy
Must present a well-groomed, professional appearance
Meets the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures
All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”
Must be able to work a varied schedule including holidays, nights and weekends as needed
Must be able to work a reasonable amount of overtime when required
Perform other duties as assigned
Must be able to continuously maneuver around office
Must be able to move quickly around property during events
Must be able to bend, crouch, kneel, twist and work at a desk
Must be able to lift and carry 30 pounds
Respond to visual and oral cues
Must be able to conduct conversations with customers, respond calmly and make rational decisions when handling guest concerns
Must be able to work independently
Must be self-motivated
Able to read, writes speak and understand English
Must have manual dexterity to operate the computer and other necessary office equipment
Must be able to respond calmly and make rational decisions when handling customer’s needs
Must be able to tolerate areas containing secondary smoke
Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights
Qualification
Required
Must be at least 21 years of age
College degree or credits desirable with Marketing, Communications or Business concentration or equivalent or comparable experience
One year in organizing promotions/events or related activities required
Must have a strong understanding of Microsoft Office (Word, Excel, PowerPoint, Access and Outlook)
Must have strong problem-solving abilities, combined with a capacity to work independently and make appropriate decisions without supervision
Must be able to handle multiple projects at one time and to react well under pressure
Must be able to interact well with internal and external customers and work as a team member
Must be able to work flexible hours
Must present a well-groomed appearance
Must be able to work a varied schedule including holidays, nights and weekends as needed
Must be able to work a reasonable amount of overtime when required
Must be able to continuously maneuver around office
Must be able to move quickly around property during events
Must be able to bend, crouch, kneel, twist and work at a desk
Must be able to lift and carry 30 pounds
Must be able to conduct conversations with customers, respond calmly and make rational decisions when handling guest concerns
Must be able to work independently
Must be self-motivated
Able to read, write, speak and understand English
Must have manual dexterity to operate the computer and other necessary office equipment
Must be able to respond calmly and make rational decisions when handling customer's needs
Must be able to tolerate areas containing secondary smoke
Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights
Preferred
Preference is given to qualified Iowa tribal members and members of other federally recognized tribes
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
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