Dohrn Transfer Company ยท 1 month ago
Customer Service Representative - Full Time
Rock Island, IL
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrDohrn Transfer Company is a leading Midwest LTL Carrier providing various transportation services. They are seeking a Full Time Customer Service Representative to deliver exceptional customer service through various communication channels and assist with logistics operations.
Freight ServiceLogisticsTransportation
Responsibilities
Field inbound calls, emails and chats providing exceptional Customer Service
Monitor the call queues to ensure that department is meeting goal times
Respond to inquiries with excellent verbal & written communication skills
Trace and monitor accounts to ensure on-time delivery
Assist with scheduling pickup request
Educate, when possible, self-service options available to Customers
Problem-solve customer issues that arise throughout the day
Backfill Receptionist
Answer all phone calls coming into the Corporate Office by operating the switchboard
Greet Visitors and applicants as they enter and assist them with their needs
Stuff and mail all paper invoices to customers
Prepare weekly timecards and various outgoing mailings
Perform other duties as needed
Qualification
Required
High School education or equivalent
Valid Driver License
Excellent Customer Service & Telephone Etiquette
Excellent communication skills- verbal and written
Excellent Mindset
Detail-oriented
45-50 WPM typing skills
Proficient in Microsoft Excel
Ability to work in a team as well as independently
Excellent attendance
Benefits
Health / Vision / Dental insurance
401k matching
Life insurance
Short/long term disability
And more
Company
Dohrn Transfer Company
Dohrn Transfer Company specializes in less-than-truckload, truckload and value-added transportation services with a personal touch.
Founded in 1921
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Heather Dohrn
Executive Vice President and Chief Operations Officer
Company data provided by crunchbase