Uniphore · 9 hours ago
Manager, Customer Success
United States
Full-time
Remote
Mid, Senior Level
$106K/yr - $146K/yr
7+ years expUniphore is a leading B2B AI-native company focused on enhancing customer experiences through AI solutions. The Customer Success Manager will ensure successful deployment and adoption of Uniphore’s AI-powered solutions, actively participating in solution configuration, data validation, and cross-functional collaboration to drive customer outcomes.
Artificial Intelligence (AI)Computer VisionEnterprise SoftwareGenerative AIMachine Learning
Responsibilities
Lead driving day-to-day execution of onboarding, configuration, deployment, and adoption activities
Roll up your sleeves to validate data flows, troubleshoot platform issues, review AI model outputs, and partner with technical teams to ensure integrations and workflows are functioning as expected
Build and execute detailed customer success plans including timelines, resource planning, dependency management, and measurable outcomes
Conduct hands-on platform walkthroughs, training sessions, and user enablement workshops to drive adoption across Martech, Adtech, and CDP use cases, across several verticals in existing customer base
Work directly with product and engineering teams to improve telemetry, support data ingestion, and ensure customers have clean and actionable data feeding AI workflows
Monitor platform usage and customer KPIs in real time, proactively identifying and resolving blockers before they impact outcomes
Help customers configure audiences, journeys, activation triggers, and AI-driven insights within CDP and MarTech ecosystems
Participate actively in AI solution deployments—review AI performance, help refine models, and ensure AI outputs integrate seamlessly into the customer’s operational processes
Executing day-to-day interactions with customer teams—from end users to C-suite—ensuring clarity, documentation, and alignment at every stage
Manage and expand multi-tiered customer relationships ensuring value is delivered and agreed at all levels of customer stakeholders, influencers and decisions makers
Lead recurring working sessions, backlog reviews, prioritization discussions, and feature adoption plans
Prepare and deliver structured executive business reviews with clear metrics, outcomes, and recommended actions
Track value realization metrics such as adoption, engagement, efficiency gains, campaign performance lift, revenue impact, retention, and customer health scores
Build dashboards or reports that translate platform usage into business impact
Identify expansion opportunities by recognizing gaps and proposing concrete use cases, enhancements, or new modules
Coordinate closely with Sales, Product, Engineering, and Delivery to ensure successful execution and rapid progress for each customer
Provide actionable and detailed product feedback based on real customer usage, technical gaps, and observed market needs
Help define repeatable playbooks, templates, and best practices that improve execution and scalability across the CS organization
Actively demonstrate the power of the Uniphore Business AI Cloud Platform by running hands-on workshops, demos, and implementation sessions
Guide customers on how to operationalize AI—from data readiness to real-world activation across marketing and advertising ecosystems
Qualification
Required
7+ years in consulting, customer success, or professional services for enterprise SaaS, with hands-on experience in CDP, Martech, and AdTech environments
3+ years working directly with AI products—deploying, configuring, testing, or advising on AI-driven workflows
Proven success managing complex customer implementations and being directly responsible for execution, troubleshooting, and delivery
Strong experience working directly with cloud platforms (AWS, Azure, GCP), APIs, data pipelines, and AI services (OpenAI, TensorFlow, Hugging Face)
Deep working knowledge of CDP/Martech/Adtech architectures, including data ingestion, identity resolution, audience building, and activation
Excellent communication and documentation skills with experience leading cross-functional working sessions, not just high-level strategy discussions
Bachelor's or master's degree in business, computer science, engineering, data science, or similar
Willingness to travel up to 25%
Preferred
Hands-on experience configuring or deploying Martech/Adtech stacks (CDPs, DMPs, DSPs, marketing automation, personalization engines, analytics platforms)
Demonstrated ability to translate AI/Martech tools into real business outcomes—reducing CAC, improving engagement metrics, increasing conversions, or driving revenue lift
Strong operational instincts: you've personally run discovery sessions, built project plans, managed workstreams, validated data, and ensured successful go-lives
You've been the execution partner to marketers, growth teams, analysts, and product leaders—ensuring technology turns into measurable results
Benefits
Annual incentive opportunity based on target achievement
Pre-IPO stock options
Benefits including medical, dental, vision, 401(k) with a match
Generous paid time off
Paid holidays
Paid day off for your birthday
Other paid leave policies to support employees through all phases of life
Company
Uniphore
Uniphore is a business-software company that provides a secure AI platform that deploys agentic AI across every enterprise function.
501-1000 employees
H1B Sponsorship
Uniphore has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (5)
2023 (5)
2022 (11)
Funding
Current Stage
Late StageTotal Funding
$880.88MKey Investors
New Enterprise AssociatesSorenson CapitalMarch Capital
2025-10-22Series F· $260M
2022-01-28Series E· $400M
2021-03-26Series D· $140M
Leadership Team
Ravi Saraogi
Co-Founder and President (APAC)
Balaji Raghavan
Chief Technology Officer
Recent News
2025-12-28
thesaasnews.com
2025-11-15
Company data provided by crunchbase