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BruntWork · 1 month ago

Customer Service & Client Retention Specialist

United States

Full-time

Remote

Entry Level

1+ years exp

BruntWork is a company specializing in operations and project management for a beauty and wellness salon. The role involves reconnecting with existing clients to encourage them to rebook services, while also managing outreach campaigns and utilizing a POS system to enhance client experience.

AnalyticsCustomer ServiceDigital MarketingInformation TechnologyMobile AppsOutsourcingSalesSEOSoftwareVirtual Assistant

Responsibilities

Contact existing clients who haven’t visited recently to encourage rebooking and re-engagement

Execute targeted outreach campaigns for promotions, special offers, and specific client segments

Generate bookings and appointments through warm calling efforts to the established client base

Create and refine natural-sounding scripts that feel conversational rather than sales-focused

Use the Zenoti POS system to access client information, booking history, and manage communications

Handle basic client inquiries regarding services, availability, pricing, and current promotions

Follow up using pre-saved messaging templates and automated communication tools

Potentially manage incoming salon calls once call-forwarding is established

Track outreach results and booking conversions to optimize campaign effectiveness

Qualification

Zenoti POS systemFluent EnglishCustomer service experienceBasic computer skillsCRM familiarityProfessional demeanorPhone communicationRapport building