BGB Group · 1 month ago
SVP, Client Services
New York, NY
Full-time
Onsite
Director/Executive
$200K/yr - $250K/yr
12+ years expBGB Group is a healthcare communications agency that partners with biopharmaceutical clients to enhance brand awareness and growth. They are seeking a seasoned SVP, Client Services to lead account management for new business initiatives, ensuring a seamless transition from pitch to onboarding while fostering strong client relationships.
AdvertisingConsultingMarketing
Responsibilities
Serve as the Account lead for new business opportunities, driving structure, clarity, and alignment across pitch teams
Partner with Business Development and strategic/creative leaders to shape pitch strategy, narrative flow, and delivery excellence
Oversee pitch logistics, timelines, and workflows to ensure seamless execution and exceptional presentation quality
Act as a senior client-facing representative during pitches, early-stage meetings, and onboarding conversations
Build strong rapport with prospective clients and establish trust that carries into long-term relationships
Translate client needs, challenges, and expectations into clear action plans for cross-functional teams
Ensure alignment between strategic insight, creative vision, medical accuracy, and operational feasibility during pitches
Identify risks, anticipate client questions, and proactively shape solutions that demonstrate preparedness and partnership
Support pipeline planning, opportunity evaluation, and scoping in collaboration with Business Development and Agency Leadership
Lead and inspire pitch teams—including account, strategy, creative, digital, and project management—ensuring collaboration and cohesion
Serve as the operational integrator who ensures all disciplines are connected, informed, and working toward a unified pitch narrative
Oversee project flows and resource planning for pitch efforts
Own the handoff from pitch to onboarding, ensuring a seamless experience for new clients and internal teams
Partner with discipline leads to establish early workstreams, expectations, and operating rhythms for newly won business
Stay ahead of healthcare industry trends, competitive dynamics, and engagement best practices to inform pitch strategies
Support the evolution of BGB's account management frameworks, tools, and processes to strengthen new business performance
Contribute to ongoing capability development and agency-wide operational effectiveness
Mentor account management talent, elevating operational discipline, communication skills, client leadership, and collaboration
Model the behaviors and leadership qualities expected of senior account leads across the agency
Qualification
Preferred
12+ years in healthcare advertising or marketing, including significant experience leading client engagements and cross-functional teams
Experience driving new business pitches or leading early-stage client engagements is highly preferred
Deep understanding of the healthcare and pharmaceutical landscape, including regulatory considerations and market nuances
Exceptional communication, presentation, and relationship-building skills
Strong operational mindset with expertise in project management, workflow planning, and resource coordination
Ability to navigate ambiguity, manage complexity, and drive teams toward clarity and action
Proven ability to mentor teams, cultivate talent, and foster a collaborative, high-performance environment
Skilled at inspiring confidence and alignment across internal and external stakeholders
Bachelor's degree required
Company
BGB Group
BGB Group is a marketing company that specializes in scientific communications, strategic consulting, and promotional advertising services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
TPG
2021-10-14Private Equity
Leadership Team
T
Teresa Day
Chief Operating Officer & Managing Director
Recent News
GlobeNewswire
2026-01-07
American Citizens Abroad
2025-03-31
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