Caesars Entertainment · 4 weeks ago
Training and Communications Specialist
Chandler, OK
Full-time
Hybrid
Entry, Mid Level
2+ years expCaesars Entertainment is a prominent player in the entertainment and hospitality industry, seeking a Training and Communications Specialist. This role involves scheduling and conducting training programs, developing training materials, and supporting internal communications to enhance employee performance and organizational effectiveness.
Food and Beverage
Responsibilities
Schedules and conducts employee, supervisor and management training and development programs
Conducts needs analysis to determine specialized training needs on property
Develops activities/curriculum to enhance standardized training programs
Monitors and evaluates the progress and effectiveness of training and development programs and makes recommendations for improvement
Designs and produces training aids (i.e. case studies, simulations, games, exercises, etc.) and support material
Develops in conjunction with department management technical job skills and customer service training
Works with departments to ensure all training materials are accurate and well maintained
Advises and assists with design of instructional systems to facilitate department needs
Functions as an internal consultant to assist management in the analysis and identification of organizational issues and development
Handles all tracking and communication of property training and reporting needs
Responsible for project management, establishing and meeting timelines, attention to detail and follow-through
Provides input and assists in preparation of annual budget
Effectively represents Harrah’s to groups of employees, applicants, and counterparts in the industry, management and outside organizations as needed
All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”
Team members will participate in all mandatory meetings and pre-shift BUZZ sessions
Must be able to get along with co-workers and work as a team
Ability to read, write, speak and understand English
Must be able to respond to visual and aural cues
Must present a well-groomed, professional appearance
Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures
Must be able to work a varied schedule including holidays, nights and weekends as needed
Must be able to work a reasonable amount of overtime when required
Coordinates production of property communications, daily Buzz, weekly newsletter, news flashes and all other internal communication pieces
Develops and produces other internal communications support collateral (print and digital) as needed
Supports property and corporate communications with internal marketing programs
Supports manager as a liaison with all property departments and management team on communications issues and opportunities
Assist manager in the measurement of the effectiveness of communications programs through periodic surveys and focus groups
Deals directly with management in preparing written and verbal communications
Writing projects (i.e., articles, letters and routine correspondence) as assigned
Under manager’s supervision, deals directly with property management in preparing written and verbal communications
Perform other duties as assigned
Qualification
Required
Two years training/facilitating experience
Demonstrated ability to train/educate adults
Must have excellent verbal and written communications skills with the ability to communicate to all levels of the organization
Excellent presentation and organizational skills
Must be able to maintain a flexible work schedule
Must be fluent in use of Microsoft Office Products (Excel, Word, PowerPoint and Publisher)
Must have excellent teamwork, interpersonal, customer service, written and verbal communication skills
Able to manage multiple priorities in fast-paced environment, with flexibility, under deadline pressure
Must be able to work flexible hours
Ability to read, write, speak and understand English
Must be able to respond to visual and aural cues
Must present a well-groomed, professional appearance
Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures
Must be able to work a varied schedule including holidays, nights and weekends as needed
Must be able to work a reasonable amount of overtime when required
Must be able to work independently
Must be able to bend, crouch, kneel, and twist in the work area
Must be able to operate a computer, typewriter, overhead, copier and fax machine
Must have manual dexterity to operate all office equipment
Must be able to recognize and respond to individuals with questions
Must be able to maneuver around property to pick-up and deliver paperwork
Must be able to work inside and continuously maneuver around office area and throughout the casino property
Must be able to bend, crouch, kneel, twist, lift, stoop, reach and work at a desk when performing administrative functions
Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights
Preferred
Bachelor's degree in business, Human Resources or related field
Knowledge of training assessment, design, delivery and evaluation
5-7 years clerical and writing/publishing experience, preferably in a customer-service environment
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
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