Files.com · 3 hours ago
Onboarding Manager (Remote - U.S. Only)
United States
Full-time
Remote
Senior Level
$130K/yr - $200K/yrFiles.com is a profitable, founder-led SaaS company powering secure file transfer and automation for over 4,000 brands. The Onboarding Manager role focuses on coaching Onboarding Architects through live customer deployments to ensure successful onboarding and customer adoption.
Enterprise SoftwareFile SharingSaaS
Responsibilities
Coach on Real Deployments: Shadow kickoff calls, review migration plans, and use live onboarding sessions to deliver precise, hands-on coaching that drives measurable improvement
Stay Fully Immersed: Maintain situational awareness of every Engineer’s projects and milestones. Step into engagements when necessary to model best practices
Diagnose & Intervene Early: Spot risks to adoption quickly, identify root causes, and coach Engineers through tactical fixes that stick
Enforce Process Discipline: Uphold accuracy and rigor in onboarding playbooks, project tracking, and documentation
Lead Structured Training: Run group and 1:1 sessions that translate technical frameworks and onboarding methodology into stronger customer outcomes
Guide Adoption & Outcomes: Coach Engineers on accelerating time-to-value, validating secure deployments, and driving early customer success
Drive Urgency & Accountability: Set the tone daily with responsiveness, clarity, and a high-performance mindset
Qualification
Required
Experience in coaching and developing technical teams
Strong understanding of onboarding processes and methodologies
Ability to diagnose skill gaps and provide real-time coaching
Experience with project tracking and documentation
Strong communication skills for shadowing calls and providing feedback
Ability to maintain situational awareness of projects and milestones
Experience in leading structured training sessions
Ability to drive urgency and accountability within a team
Preferred
Experience working with Fortune 500 companies or global brands
Background in SaaS or technology-related fields
Experience in consultative selling or technical leadership roles
Benefits
100% Paid Health, Dental & Vision (75% for family)
401(k) with 4% Company Match
Equity Grants for Every Employee
Paid Parental Leave
20 PTO Days + 11 Holidays + Full Company Winter Break
$1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
Team Travel to NYC, San Diego, Nashville, Miami, and more
Company
Files.com
Files.com is a SaaS file transfer platform that helps organizations securely transfer & share files between users, teams, and organizations.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$46.5MKey Investors
Riverwood Capital
2021-02-01Series A· $46.5M
Leadership Team
Kevin Bombino
CEO / Founder
Recent News
2025-12-18
2025-07-24
Company data provided by crunchbase