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Citizens · 5 hours ago

Communications Director, Transformation Communications

Westwood, MA

Full-time

Hybrid

Mid, Senior Level

$137K/yr - $175K/yr

6+ years exp

Citizens is undergoing a firm-wide Transformation—Reimagine the Bank—and is seeking a Communications Director to partner with the Transformation Office. This senior leader will design and deliver strategic communications that engage colleagues around the transformation's priorities and inspire alignment across the company.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Lead the implementation of communications strategies and tactical plans that drive awareness, understanding, and engagement with “Reimagine the Bank” transformation priorities

Advise and support leaders and partners to deliver consistent, authentic messaging that is clear, conversational, and energizing

Develop breakthrough communications tactics—leveraging digital, video, town halls, and emerging channels—to connect with colleagues and foster a culture of innovation and agility

Support external communications as needed, ensuring alignment with Citizens’ transformation narrative

Qualification

Strategic storytellingChange communicationsIntegrated communicationsBanking industry knowledgeLeadership skillsExceptional communication skillsOrganizational skillsRelationship-building skillsCreative problem-solvingAttention to detail

Required

Deep knowledge of integrated communications and at least 6 years of progressive responsibility in strategic storytelling and change communications, ideally within a large, complex organization

Proven leadership in implementing initiatives and motivating others to contribute to a shared vision

Exceptional communication skills (written, verbal, and interpersonal), including the ability to influence senior executives and drive alignment

Strong understanding of the banking industry, including regulatory requirements and reputational risk factors

Outstanding organizational skills and the ability to manage multiple priorities in a fast-paced, dynamic environment

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees