Roadrunner · 4 weeks ago
Partner Relations Customer Service Representative
Commerce CA
Full-time
Onsite
Entry Level
$19/hr - $20/hr
2+ years expRoadrunner Transportation Services is a leading LTL industry carrier focused on revolutionizing freight movement with technology and efficient routing. They are seeking a Partner Relations Customer Service Representative to develop relationships with Partner Carriers, monitor performance, and provide administrative support to ensure compliance with company policies and safety standards.
LogisticsSupply Chain ManagementTransportation
Responsibilities
Developing and maintaining strong, mutually beneficial relationships that contribute to Roadrunner’s strategic goals and growth
Monitoring and reporting on partner performance
Providing administrative support to the assigned Partner Carriers
Troubleshooting solutions on problem shipments or issues that arise
Onboard new partners and train them on Partner Portal and daily expectations
Work closely with internal teams (operations, linehaul, sales, customer service, OS&D)
Monitor and distribute daily, weekly, and monthly reporting to assigned Partner Carriers
Monitor and analyze various aspects of each Partners performance including OS&D/CSR, active shipments, admin imaging, CPOV, timely unload of trailer, and data entry compliance
Ensure Partner Carriers comply with company policies and safety standards
Written correspondence as needed
Other duties as assigned
Qualification
Required
High school diploma or equivalent preferred
Two years experience in transportation, Customer service experience, analytical experience, strong PC Skills (MS-Excel, MS Word, MS Teams, Power Bi), data entry experience, excellent phone manners, accurate with details and a demonstrated ability to prioritize and handle a variety of tasks in an organized manner
Good knowledge of business English, spelling and punctuation, grammar and office practices and procedures
Ability to read and comprehend simple instructions, write short correspondence and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Communicate internally with entire corporate office and externally with all external contacts
Basic personal computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc
Knowledge of Microsoft Office (Word, Excel, Outlook)
Proficient typing (ability to type 35-40 words per minute), filing and ten key skills
Ability to add, subtract, multiply, and divide in all units or measure, using whole numbers, common fractions, and decimals
Ability to apply common sense understanding to carry out instructions given in written, oral or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to identify internal and external customers' needs and relate information to appropriate personnel quickly and correctly
Ability to prioritize tasks
Ability to handle multiple tasks and projects simultaneously
Ability to prioritize and organize
Benefits
PTO
Paid Holidays
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401k
Company
Roadrunner
Roadrunner is a logistics and transportation service provider for short and long haul business transportation.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$50MKey Investors
Emerge VC
2024-11-22Acquired
2021-03-25Private Equity· $50M
Leadership Team
F
Frank Hurst
President
Recent News
Digital Commerce 360
2025-10-07
2025-09-12
Company data provided by crunchbase