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SpaceX · 7 hours ago

Process Specialist (Starlink Product Growth)

Hawthorne, CA

Full-time

Onsite

Mid, Senior Level

$75K/yr - $115K/yr

4+ years exp

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. The Process Specialist within the Starlink program will identify opportunities for improvement and work closely with cross-functional teams to enhance processes and customer experiences. This role involves streamlining workflows, managing projects, and ensuring effective communication among stakeholders.

Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Applies "the Algorithm" to streamline process workflows by challenging requirements, deleting unnecessary steps, and simplifying procedures; improves cross-team and customer-facing workflows

Streamlines operational standards using process improvement techniques

Creates, revises, and maintains documentation to implement organizational process improvements

Implements data management workflows and enhancements to reduce administrative overhead for managing the expanding consumer base

Develops strategies and solutions for internal customers, ensuring effective communication with all involved parties

Collaborates with software development, sales, finance, fulfillment, and enterprise account management to define and simplify cross-team handoffs

Builds and manages tools to communicate schedules, identify critical paths/dependencies, and track progress toward customer operation goals

Identifies system gaps and leads implementation of enhancements, automations, and simple, effective fixes to improve internal interfaces

Routinely communicates project status, milestones, and roadmaps to stakeholders

Leads multiple concurrent projects, reporting status and risks to senior leadership

Qualification

Process improvementData analysisProject managementTechnical knowledge of StarlinkRoot cause analysisMicrosoft OfficeSix SigmaTroubleshooting skillsCommunication skills

Required

Bachelor's degree or 4+ years of experience in customer operations, supply chain, production, technology, consulting or manufacturing experience

2+ years of process improvement experience within a supply chain, production, customer operations, technology, consulting or manufacturing environment

Data analysis skills in Excel, SQL, and/or Business Intelligence Tools (Tableau, PowerBI, etc.)

Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts

Some travel to SpaceX sites may be required

Must be able to work out of the following SpaceX offices: Hawthorne, Redmond, or Bastrop

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State

Preferred

Significant experience with tools and systems used to manage Starlink consumer customers

Significant technical knowledge of Starlink in at least one key area (examples: satellites, ground network, business operations, user terminals, etc.)

Ability to synthesize multiple unique requirements and suggest smart solutions, products or features

Excellent written and verbal communication skills, including experience communicating with external and internal stakeholders

Experience with a high-volume consumer product

Understanding of root cause analysis

Experience using Microsoft Office products (Outlook, Excel, PowerPoint, Word)

Experience using Six Sigma or other lean manufacturing concepts

Experience managing complex projects and assessing schedule dependencies, risks, and conflicts

Excellent troubleshooting and problem-solving skills