Inspiration Commerce Group · 1 month ago
VIP Account Manager (Luxury Fashion)
United States
Full-time
Remote
Mid LevelInspiration Commerce Group (ICG) is a rapidly growing company that focuses on luxury resale and designer marketplaces. The VIP Account Manager will partner with high-net-worth individuals and celebrities, guiding them through their customer journey and ensuring a delightful experience while sourcing and onboarding new customers.
Information TechnologyInternet
Responsibilities
Business Development: you'll source and onboard new customers to the ICG ecosystem. This will be through a mix of finding high-potential customers that are already shopping with us, and bringing on new customers through referrals, targeted sales/marketing, and networking events. You'll build and expand on a book of business, with ideal VIP customers spending >$40,000 annually
Luxury Consignment: through our business HEWI we can help customers to monetize their closet and make money off the products they loved and are ready to part with. You'll review what products customers have, help to determine what is best to be sold, coordinate the products being shipped to us, and communicate with the customer throughout the process of us authenticating and selling them
New/Next Season Purchasing: you'll act as a Personal Shopper to help customers find the best deals and curate their wardrobe with the brands and products that they love. This will be a mixture of understanding their style/vibe and balancing it with what is currently hot and on-trend
Escalated Tier 1 Customer Support: you'll be the dedicated point of contact and escalation point for any questions, issues or concerns that our VIP customers need support with
Qualification
Required
You're competitive and love to win. You're competitive and are always looking for an edge. You have a high bar (some would say 'unrealistic') for yourself and those you work with
You do whatever it takes. You're willing to do what others won't to achieve what others can't. What we're doing is hard. Really hard. Sacrifices are required in the pursuit of greatness, and we're chasing greatness
Founder-level ownership. If something breaks, you fix it. If there's an opportunity, you chase it. You (and we) never say 'that's not my job'
Curiosity with teeth. You don't just ask why something isn't working — you dig until you know, then you ship a fix
You ask for forgiveness, not permission
You're a self-starter. You love being in the weeds and rolling up your sleeves to get things done. You never let roadblocks get in the way of getting things done; the laws of physics alone dictate what you can do
Preferred
Someone who has worked in luxury fashion or the designer re-sale space
Someone who enjoys sales and account management; someone motivated by high variable compensation and uncapped commission
Someone who genuinely loves fashion and accessories!
Someone who thrives in chaos: throw you a new challenge on Friday, and you'll know by Monday what you want to do and how you want to do it
Company
Inspiration Commerce Group
Inspiration Commerce Group specializes in acquiring, expanding, and improving digital businesses in the fashion, home and lifestyle sectors.
Founded in 2024
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase