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For Eyes · 1 month ago

For Eyes - EyeCare Advisor

Kendall, FL

Part-time

Onsite

New Grad, Entry Level

$22.73/hr - $22.73/hr

For Eyes is an optical retailer committed to providing high-quality products and exceptional customer service. The EyeCare Advisor role focuses on delivering the For Eyes Experience by supporting the Doctor in the practice of Optometry and ensuring patient satisfaction through various responsibilities in the retail and clinical environment.

EyewearHealth CareRetail

Responsibilities

Greets customers without delay (within 30 seconds)

Promptly answers the telephone (3 rings) in a friendly and courteous manner

In Doctor’s office explains all required paperwork, tests, products and services as well as the appropriate time frame

Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary

Shows patience and courtesy to indecisive or difficult customers and patients

Performs work accurately and thoroughly despite time pressure and customer volume

Identifies situations involving unsatisfied customers and acts quickly for resolution.

Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures

Handles and files all patient records in an organized and efficient manner in accordance with HIPAA

Places contact lens orders, processes shipments and properly submits invoices for payment

Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details

Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines

Maintains safe working environment for all associates/patients

Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials

Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames

Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary

Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have

Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses

Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed

Qualification

Customer service skillsSales skillsBasic math skillsLeadership skillsProblem solving abilityCommunicatorListenerFashion trendsCash registerMerchandiseOrganization skills

Required

High School graduate or equivalent

Strong customer service skills (internal and external)

Knowledge of current fashion trends

Leadership skills

Strong communicator and listener

Problem solving ability

Familiarity with cash register, computers and calculators

Organization skills

Sales skills

Strong basic math skills

Knowledge of office and store merchandise

Preferred

Previous experience in customer service, retail and/or optical

Strong interpersonal skills

Benefits

Health care

Retirement savings

Paid time off/vacation

Various employee discounts

Company

For Eyes

For Eyes was founded in 1972 in Philadelphia, PA on the foundation that an optical store should have a friendly open environment with high-quality brands and products with great pricing.

Founded in 1972