SERVICE DESK DEPARTMENT MANAGER jobs in United States
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Von Maur · 4 hours ago

SERVICE DESK DEPARTMENT MANAGER

positionCedar Rapids, IA
timeFull-time
remoteOnsite
seniorityMid Level

Von Maur is a family-owned company known for its legendary customer service. The Service Desk Department Manager oversees the communication hub of the store, motivating associates to deliver excellent customer service and managing key services that support both associates and customers.

E-CommerceRetailShipping

Responsibilities

Motivate associates to deliver excellent customer service – train, coach and lead by example
Execute all duties of a service desk associate and ensure department duties are completed accurately and timely
Develop service desk associate’s skills
Assess associate performance and provide feedback to improve the quality of customer service and Von Maur store services
Develop and implement solutions to solve customer problems and department needs
Monitors and supports store online order and pick up in store services
Be available to work day, evening, and weekend shifts

Qualification

Customer servicePerformance assessmentTrainingCoachingTeam leadershipProblem solving

Required

Effective problem solver
Ability to motivate associates to deliver excellent customer service
Experience in training, coaching, and leading by example
Ability to execute all duties of a service desk associate
Capability to ensure department duties are completed accurately and timely
Skill in developing service desk associate's skills
Experience in assessing associate performance and providing feedback
Ability to develop and implement solutions to solve customer problems and department needs
Experience in monitoring and supporting store online order and pick up in store services
Availability to work day, evening, and weekend shifts

Benefits

Competitive wages
Generous merchandise discount
Comprehensive benefits
401(k) retirement plan
No extended holiday hours
Promote from within philosophy - creates endless career opportunities!

Company

Von Maur

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Von Maur is an e-commerce and retail department store chain.
dateFounded in 1872
location
Davenport, Iowa, USA
people-size1001-5000 employees
web-link
http://www.vonmaur.com

Funding

Current Stage
Late Stage

Leadership Team

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Meghan S.
Executive Assistant to Chief Executive Officer
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Recent News

Business Wire
Von Maur Department Stores to Open First Location in New Jersey in Fall 2027
2025-12-16
Morningstar.com
Patricia Nash Designs Celebrates Von Maur Fargo Grand Opening with Personal Appearance and Exclusive Anniversary Giveaway
2025-04-09
Morningstar.com
Von Maur Department Stores Celebrates Grand Opening of Its First Location in North Dakota
2025-04-06
Company data provided by crunchbase