eBay · 11 hours ago
Director, CRM Strategy and Operations
Austin, TX
Full-time
Onsite
Lead/Staff, Director/Executive
$148K/yr - $220K/yr
5+ years expeBay is a global ecommerce leader committed to changing the way the world shops and sells. In the role of Director of Global CRM Strategy + Operations, you will shape and lead initiatives central to eBay's success, driving global CRM strategy and operational excellence to create personalized customer experiences.
AuctionsE-CommerceInternetMarketplaceRetail
Responsibilities
Partner with senior leaders to prepare strategy updates, business cases, and stakeholder communications, driving alignment within and across the organization
Help define and elevate measurement frameworks that connect CRM performance to business outcomes, including retention, GMB, and customer lifetime value
Help design and operationalize test-and-learn systems that drive experimentation, accountability, and continuous improvement across programs and channels
Identify and scale emerging CRM channels, partnering with internal teams and external vendors to test and launch new engagement opportunities
Shape channel strategy by scanning the competitive landscape, anticipating disruption, and future-proofing CRM approaches across markets
Integrate learning agendas into CRM roadmaps, transforming insights into scalable strategies that fuel sustainable growth
Drive operational excellence, building repeatable processes, tools, and communication rhythms that improve transparency, efficiency, and speed to impact
Qualification
Required
5+ years of experience at a top-tier management consulting firm or in eCommerce with a strong focus on strategy and cross-functional program leadership
Proven leadership experience in CRM or marketing strategy at global scale - ideally within technology, ecommerce, or digital marketplaces
Deep expertise in CRM strategy and operations, including measurement frameworks, customer segmentation, contact strategy, and experimentation design
Strong analytical mindset with a track record of turning data into actionable insights that drive engagement, retention, and business growth
Exceptional cross-functional influence, able to partner seamlessly with Product, Data Science, Analytics, Engineering, and Marketing leadership to drive alignment and impact
Strategic operator with strong executional discipline, capable of balancing visionary thinking with operational rigor and detail orientation
Comfort leading through transformation, building structure, clarity, and focus in complex or rapidly evolving environments
Strong communicator and storyteller, with the ability to synthesize complex information and inspire executive and global audiences
Bias for action, intellectual curiosity, and a growth mindset - with a passion for customer-centric innovation and measurable business outcomes
Benefits
Target bonus
Restricted stock units
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as PTO and parental leave
Company
eBay
eBay is a global online marketplace enabling users to buy, sell, and auction new or used items across various categories.
10001+ employees
H1B Sponsorship
eBay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (572)
2024 (883)
2023 (779)
2022 (682)
2021 (748)
2020 (766)
Funding
Current Stage
Public CompanyTotal Funding
$1.16BKey Investors
Benchmark
2022-11-07Post Ipo Debt· $1.15B
1998-09-24IPO
1998-01-01Series Unknown
Leadership Team
Jamie Iannone
Chief Executive Officer, eBay
Alex Kazim
VP, GM eBay Services
Recent News
2025-12-31
Yahoo Finance
2025-12-30
Retail Dive
2025-12-24
Company data provided by crunchbase