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Spectrum · 1 hour ago

Call Center Sales Representative

Albany, NY

Full-time

Onsite

Entry Level

$18/hr - $23.65/hr

2+ years exp

Spectrum is a leading provider of communication and entertainment products. As a Call Center Sales Representative, you will handle inbound sales calls, acquire new customers, and upsell products and services, driving revenue growth and enhancing customer satisfaction.

Digital EntertainmentInternetTelecommunications

No H1B

Hiring Manager

Debbie Smith-Mills, MBA

Responsibilities

Delivering exceptional service by collaborating with other departments to resolve customer issues and promote current marketing campaigns and promotions

Achieving and surpassing goals to achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls

Maximizing revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities

Becoming a Product Expert and mastering the order processing systems and explaining all products and services to customers, while staying informed about competitors

Qualification

Proven sales techniquesProduct knowledgeComputer proficiencyCommunication skillsJudgmentCable communications knowledgeOrganizational skillsInitiative

Required

Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

High school diploma or equivalent

Clear, straightforward and professional communication with customers and colleagues

Proven sales techniques with consistent achievement of sales goals

Proficiency in computer and consumer electronics

Competence in using personal computers and relevant software applications, including billing systems

Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks

Demonstrated judgment and initiative in accomplishing job duties

Working knowledge of cable communications products and services, including TV, internet, and telephone

Preferred

2+ years of call center sales experience

Benefits

Free and discounted Spectrum services like internet, TV, and mobile

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees