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Momcozy · 1 day ago

Technical Support Specialist

United States

Full-time

Remote

New Grad, Entry Level

Momcozy is seeking a Technical Support Specialist to assist customers with technical inquiries primarily in English and Chinese. The role involves troubleshooting product issues, updating technical documentation, and coordinating customer needs with internal resources.

Health CareRetail

Hiring Manager

Iris li

Responsibilities

Handle technical inquiries from overseas customers (primarily in English and Chinese, with some minor languages), resolve issues related to the installation, operation, and troubleshooting of breast pumps and other products; escalate complex issues to R&D and follow up on feedback

Participate in writing/updating English technical documentation (manuals, FAQs, etc.), and compile typical issues to build a knowledge base

Coordinate internal and external resources, relay customer needs, and provide technical support to assist sales

Document work activities and regularly summarize and optimize services

Qualification

Technical Support ExperienceEnglish ProficiencyComputer Hardware KnowledgeWindows Systems FamiliarityStress ResistanceSpanish ProficiencyCommunication SkillsLearning Ability