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Safelite · 6 hours ago

Senior UX Researcher

Columbus, OH

Full-time

Onsite

Mid, Senior Level

4+ years exp

Safelite is an auto glass company that seeks to provide a fulfilling career for its employees. As a Senior UX Researcher, you will lead research activities to gain insights into user needs and collaborate with product and design teams to inform product decisions and design iterations.

Automotive

Responsibilities

Lead customer studies using modern methods of qualitative and quantitative research to uncover and define user needs and identify opportunities to improve the experience. This includes working to recruit, moderate, synthesize and share research findings

Collaborate with leadership across the product, design, customer experience, analytics, and engineering organizations to identify research opportunities and integrate findings

Effectively synthesize data and communicate research findings into clear, actionable insights through compelling reports and presentations

Stay current on UX trends, tools, and methodologies to continuously improve research techniques and impact

Mentor junior researchers and contribute to the development of research best practices and toolkits

Performs other duties as assigned

Complies with all policies and standards

Qualification

UX researchQualitative research methodsQuantitative research methodsData visualization toolsUser-Centered DesignResearch tools proficiencyMentoringCommunication skillsCollaboration

Required

Bachelor's Degree or equivalent

4-6 years experience in UX research

Experience selecting and applying a variety of research methods to explore a problem space and/or evaluate hypotheses

Experience managing a complex workload and prioritizing in accordance with business needs

Experience analyzing and synthesizing quantitative and qualitative data, communicating research insights and recommendations, and identifying areas for further exploration

Advanced knowledge in research tools and platforms with demonstrated ability to independently manage dashboards, data connectors, data attributes, etc. (High proficiency)

Advanced in data visualization tools such as Excel, Tableau, Discover, etc.) (High proficiency)

Advanced knowledge in repository management and tagging standards (High proficiency)

Ability to speak fluently about metrics, revenue impact and product strategy

Deep understanding of User-Centered Design principles and how to apply them throughout the product lifecycle