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Mosaic North America · 10 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

$90K/yr - $120K/yr

5+ years exp

Mosaic North America is a leading integrated marketing agency specializing in creating brand experiences. The Customer Success Manager will oversee the delivery of Google Nest programs, manage key partnerships, and drive initiatives to ensure account health and growth.

AdvertisingBrand MarketingMarketingRetail

No H1B

Responsibilities

Communicate with key Nest Enterprise Channel Wholesale partner accounts to ensure all program elements are running smoothly. From new program implementation to ongoing partnership operations, it will be your role to ensure our day to day success

Coordinate collaboratively with Google Strategic Partner Managers, and other internal cross-functional teams to identify upsides and drive issue resolutions as they arise

Prepare and share account plans and regular updates with the partnerships team on key account progress - ensure we are tracking towards (and meeting) our goals, including developing and leading partner-facing and internal Quarterly Business Reviews for key national accounts

In conjunction with the Strategic Partner Manager, manage key partnerships throughout the lifecycle, including upsell and cross-sell, and ensure partnership is tracking towards goals while resolving program delivery issues in a timely fashion

Work closely with both technical & business resources (internally and externally) to manage program development & launch, and ongoing day to day program management & logistics

Work collaboratively internally and externally to forecast sales, ensure adequate supply for client needs, and develop marketing & promotional initiatives

Work with Finance to ensure accounts remain up to date, and partner rebates are processed accurately and efficiently (ie credit memos, MDF payments, etc..)

Drive the launch and delivery of Google Hardware products in a manner that maximizes key promotional drive times

Actively contribute and evolve the team’s delivery and account management methodology, including processes and documentation

Organize and analyze data to inform decisions related to sales and overall operational efficiencies

Evaluate channel performance weekly and find new opportunities to increase sales

Some team and partner related travel required as needed

Other duties as assigned

Qualification

Account ManagementData AnalysisSalesforceCross-functional CollaborationTableauG-SuiteCommunicationOrganizational SkillsProblem SolvingTeam Player

Required

Minimum of 5 years of experience in a fast-paced environment such as technology, consulting, or a start-up preferably in an engagement/account management role

Bachelor's degree in business management or business data analytics (ideal)

Account Management experience and strong understanding of two step distribution

Experience presenting, collaborating, and conveying ideas with diverse clients at all levels of their business

Consultative and/or Challenger selling experience

Experience solving challenging commercials issues

Experience collaborating with cross-functional teams

Comfortable with data analysis and problem solving

Exceptional and proven follow up/follow through

Strong organizational skills and extreme attention to detail

Willing to wear multiple hats and eager to do what it takes to get the job done

Strong written and oral communication skills

Motivated, proactive team player with innovative ideas to inspire partner trust & loyalty