Chick-fil-A Corporate Support Center · 1 month ago
Sr. Lead Product Manager
US-GA-Atlanta
Full-time
Hybrid
Senior Level, Lead/Staff
7+ years expChick-fil-A Corporate Support Center is looking for a Sr. Lead Product Manager within their Digital Transformation and Technology department. This role is responsible for managing products related to Restaurant Development Technology Solutions and collaborating with various teams to maximize business value through agile product delivery.
Customer ServiceFood and BeverageHospitalityRestaurantsSnack Food
Responsibilities
Serves as the final authority representing the customer’s interests in sprint backlog prioritization and requirements discussions, setting all priorities for the team in alignment with the business stakeholder roadmap(s)
Works to maximize the business value delivered by the team in each development sprint
Ensures that the product delivers and maintains a high degree of uptime, security, and quality
Ensures that user stories, themes, and epics are written, refined, and clearly define a universal definition of done
Facilitates and oversees the immediate needs of the development team as they arise by being fully available to the team
Facilitates estimation sessions, backlog grooming efforts, and sprint reviews
Coordinates user acceptance testing and all necessary external validation efforts
Accepts stories after they are deemed complete by the development team
Represents the team and their efforts to others within the organization
Ensures cross-team and release requirements and dependencies are shared appropriately
Develops and maintains strong and productive relationships with all DTT and business stakeholders
Attends all team retrospectives and assists with driving continuous improvement across the team
Manages all budget requirements of the Agile team
Mentors other Product Owners and is seen as an expert and leader in the discipline of Product Ownership
Responsible for managing the product backlog across multiple product teams
Responsible for making strategic decisions regarding backlog refinement across multiple products and backlogs
Qualification
Required
Bachelor's degree or equivalent experience
4 years relevant work experience
Knowledge and/or experience with other Agile development approaches and techniques - Experience in driving teams and management to decisions
Experience leading projects and technical teams
4+ years experience with technical systems, data structures and languages
Experience with the Atlassian tool suite (Confluence, Jira, etc.)
Full understanding of separation of duties between Product Owner, Scrum Master, and Team roles in Scrum
Excellent organizational skills and attention to detail
Strong verbal and written communication skills
Excellent personal and relational intelligence
Demonstration of leadership and strong collaboration at all levels
Ability to quickly learn and comprehend technical systems
Self-starter who completes responsibilities with minimal supervision
Team player who is committed to both the team and the product
Strong decision-making skills with the ability to collaborate and make decisions in the gray
Creative thinker with a vision
Ability to manage effectively manage vendors
Strong analytical and problem solving skills
Strong interpersonal skills and desire to work collaboratively
Preferred
Bachelor's degree in a technical field of study (computer science, engineering, IT systems, etc.)
7 - 10 years relevant work experience
Experience with software system design
Experience with UX/UI design
Experience with scripting and querying software languages (Python, SQL, etc.)
AWS Cloud Practitioner (preferred)
Certified Scrum Product Owner (CSPO)
Advanced Certified Scrum Product Owner (A-CSPO)
Lean/Six Sigma
Company
Chick-fil-A Corporate Support Center
At its Atlanta headquarters, known as the Corporate Support Center, Chick-fil-A, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Cathy
CEO
Brent Ragsdale
Senior Vice President, Chief Financial Officer
Recent News
2026-01-22
2026-01-22
San Diego Union-Tribune
2026-01-22
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