Thermo Fisher Scientific · 6 hours ago
Field Service Engineer III (HPLC/MS) San Juan Capistrano
California, United States
Full-time
Onsite
Mid Level
$40.06/hr - $60.08/hr
3+ years expThermo Fisher Scientific is a leading company in laboratory services, and they are seeking a Field Service Engineer with advanced HPLC and LCMS expertise. The role involves being the primary technical resource at a clinical customer site, performing installations, preventive maintenance, troubleshooting, and ensuring instruments operate at peak performance.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Installation and site readiness (power, HVAC, benches, gases), IQ/OQ/PQ execution, calibration
Preventive maintenance (vacuum pumps, turbomolecular service, source cleaning, LC seals, lamps)
On‑site diagnostics and repair (vacuum faults, leaks, detector noise, MS tune/ion optics issues)
Software/firmware updates, instrument control and data system setup, user accounts, backups
System Calibrations (tuning, calibration, sensitivity checks)
Compliance documentation (GMP logs, service reports, change control, parts traceability)
Customer training on operation, care, basic troubleshooting, safety (solvents, high voltage)
Spare parts/logistics, RMA handling, escalation to factory support, remote diagnostics
EHS adherence (chemical handling, waste disposal, lockout/tagout), site risk assessment
KPIs: first‑time fix rate, uptime, PM completion, compliance audit readiness
Deliver a consistently excellent customer experience by pairing technical execution with proactive communication, transparency, and empathy throughout the service lifecycle
All FSE interactions at customer sites and remote touchpoints: scheduling, arrival, onsite work, follow-up, and continuous relationship management
Greet, introduce, and confirm purpose of visit; adapt to customer constraints
Maintain a clean, respectful workspace and minimize disruption
Set expectations up front: scope, estimated timelines, potential risks, and outcomes
Provide plain-language explanations of findings and actions
Pre-visit confirmation with requirements and ETA
Real-time updates if timelines change; immediate notice of critical findings
Post-visit recap with clear next steps and ownership
On-time arrival; confirm safety and site readiness without burdening the customer
Follow checklists while narrating key steps that matter to the customer (what, why, impact)
Validate outcomes against customer-defined acceptance criteria
Demonstrate results (tests, performance before/after); obtain sign-off only after confirming satisfaction
Summarize work performed, parts used, results, and any risks in customer-friendly language; attach evidence in LCMS
Provide concise recommendations, due dates, and responsible owners; schedule follow-ups before leaving when possible
SLA Awareness - Track response and resolution commitments
Timely Escalation - Escalate early with clear impact statements and expected timelines; keep the customer updated
Right-First-Time - Verify parts and procedures to avoid repeat visits; if a return visit is needed, schedule promptly and explain why
Seamless Handover - Ensure any colleague can pick up from LCMS with full context; notify the customer of the new point of contact if ownership changes
Protect customer data sensitive content in free text
Record calibration, validation, and compliance evidence so auditors and customers can easily verify
On-Time Arrival, Communication Quality, First-Time Fix Rate, Mean Time to Restore Service, Repeat Visit Rate, Scheduled vs. Actual Completion, and Visit Summary
Close the loop: confirm that the solution works in the customer’s workflow, not just technically
Leave the site better than found: tidy area, labeled equipment, updated site instructions
Higher satisfaction and trust, fewer surprises, faster resolutions, and a consistent, personalized service experience
Act as the on‑site engineer for a clinical facility
Maintain proactive communication with customer stakeholders and ULS teams to ensure timely service and strong satisfaction
Deliver customer training on LC/MS operation and routine care
Use service management tools to document work, manage parts, and close calls accurately and on schedule
Collaborate with specialists, engineering, and customer service to expedite complex repairs
Produce clear service documentation and reports
Travel overnight up to 50%; occasional weekend work as needed
Qualification
Required
Bachelor's in Sciences, Engineering, Electronics, or equivalent experience
3+ years hands‑on servicing LC/MS and HPLC (installation, troubleshooting, hardware repair)
Demonstrated ability to diagnose mechanical, electrical, optical, and system‑level issues
Proficient in reading schematics, wiring diagrams, assembly drawings, and component documentation
Strong interpersonal and communication skills in customer‑facing settings
Able to work independently and collaboratively
Valid driver's license
Lift up to 50 lbs with assistance; routinely carry 25–30 lbs
Frequent bending, squatting, stretching, and reaching during service tasks
Medium‑to‑heavy activity level
Comfortable working around chemicals, electrical systems, mechanical parts, fumes, and vibration
Close, distance, and color vision; ability to adjust focus
Benefits
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Daniella Cramp
Senior Vice President and President, Bioproduction Group
Recent News
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